SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
немного ниток, но в целом ничего. носить можно
The bag is good, but for such a quality could be a little cheaper.
Very cute small bag
хорошая сумочка, материал болоневый, не кож. зам. размер маленький, на вечеринки или летние прогулки, можно положить телефон и кошелек маленького размера. Пришло в магазин пятёрочка, качество хорошее. рекомендую.
Small one
Quality is not pts, disappointed
Handbag with one department, without additional pockets, the quality is average... for every day is right.
Delivery 11 days. Bag fire, not big. Packed perfectly, the iron belt is mine. There is still a pocket inside.
Very cool small handbag, sooo pleasant to the touch, came quickly
like it, its small
Handbag is good, small-cute)) but the strap is flimsy and the fabric is incomprehensible), but generally normal))
The bag came very quickly, the quality is good. In use I will see more and complement the review
Unfortunately, I did not receive the bag, and it's not the first time ((, but the money was returned without problems. Thank you.
Very soft
The bag is so fine, exactly what is on the picture. I'm excited. Love you store
A good little bag, of course I thought that there would be a little more, but also so good. Sewing good, threads do not stick out, keeps the shape well.
Bag chic
The only thing, I thought that she was bigger, and so everything is fine
Hermosa, me encanto recomiendo al vendedor muy buena calidad, definitivamente compraré nuevamente
Bag-baby liked
She's just a huow... very cool .. I ordered Black now I want another color .. Came to Izhevsk for 2 weeks... in 2 packages and pollen
there is no logo on it .
My color was not. But! The store-well done, contacted and offered another color or refund. It's good that I chose a bag. Very beautiful. Thank you. Shipping fast.
The order came 2 weeks before the Bryansk region, the store was not contacted The bag for me is very small, the fabric is soft (ordered without looking, honestly thought more) but so the purchase is satisfied, the seller I recommend I ordered for the action, but even for the action such a bag of this money is not worth it)) And so in general is not bad))
Handbag neat, really liked! True, the size is smaller than expected, but vlasite everything you need. Interesting unusual material, dense, due to which the bag keeps the shape. Quality fittings, does not look cheap. In general, a decent handbag for everyday life and on the way out, and the price is pleasant. Recommend.