SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Good but bag came wet :/ - not sure if it was the humidity on the flight to Australia. Or if it sat it in sun!??? Verryyy wierd
Small size, the fabric of the bag will be very dirty. Made free refund
good quality
Normal quality
The bag is super, but it is painted from black clothes. Be careful :)
Looks for its price of 600 R, no more. Made of fabric.
Small
Thanks
Trop contente
Used 2weeks still in Good quality, not easy going dirty, soft, excellent+comfortabel to use, small size(18,5x6x11) I’m stop using because it’s very smaal, no sizes description, store please submit size clearly.
The bag is cool, roomy, I'm very satisfied, I recommend the store)))) I did not communicate with the seller, there was no need.
The handbag came in three weeks in Krasnoyarsk, very beautiful, soft to the touch, ordered to it immediately a chain, the strap did not buckle, the phone and the little thing is not included, there was no smell, the color is chic, thanks to the store!)
Excellent handbag, I really liked it. Executed qualitatively, the accessories are excellent, the chain is heavy. The material is interesting, polyurethane on the fabric or something) The delivery took 19 days only. Recommend!
Excellent quality. the color is beautiful.
Very cool bag. It looks stylish. Good for summer and winter
Bag zebest, my wife liked it, there are no complaints about the quality.
In Krasnodar, the parcel came in 15 days, tracked. I thought it would be larger in size.
Handbag is super, better than in the photo
A beautiful handbag for every day. Came packed in 3 layers of package. The material is pleasant to the touch, the strap is adjustable. True, I expected that there would be a small pocket inside. Of the minuses: A little thread stick out and the smell is strong. But it can be eliminated.
Handbag is beautiful, soft, made qualitatively. The only color is not as white as in the picture, but rather Milky.