SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Quality is good, it's a pity that acrylic in the composition, I would like more natural, the jacket is oversize, the size s sat perfectly, not larger
Not recommended, is huge!!!! Jacket well, But the sweater is huge! The store is not held responsible and have had to open deputies… Say they return the money. As my assists me watch measures of others: 163 cm and 47 - 48 kg, bust 89 cm, waist 66 cm
Very good contact ZD selling. Products comply with the description.
Exquisite sweater, exactly as shown on the site ;-))
She's cute. Cheerful and original
Lovely jumper and vibrant colours. Soft to the touch and admired by many A+++
Identical to the baggy model photography I'm usually size m and I ordered an s and I look super good
Beautiful but is not exactly same as the picture. The quality is lower
Very large size
Perfect, colors just like in the photo and great size. The shipment was also very fast.
Very beautiful jumper, bright colors.
very fast shipping and very good quality product
Super sweater-nothing to complain about, exact size-fast shipping
Nice sweater. Cotton threads. It was possible to take a smaller size
nice, as pictured
In the picture it is more beautiful, yes bright, and so the yarn is like a cotton wool, the sleeves are very long though they took on the size, after washing they will be be took for 900, in the store seeing this jacket is not cuplab,
It's nice but it's acrylic, but it looks great.
The sweater is very beautiful, it's excellent, I'm happy with the purchase, I recommend
The jacket is beautiful but the sleeves are so long that it looks funny! (
I love it! Nice soft fabric, I bought mine a little bit bigger so I got a little bit more length to it
Beautiful sweater , beautiful colours and quality :-) Thank you so much <3.
Long sleeves. Below your fingers. I wear M 44-46 size. I also took M. It is like L or 48 Quality is good.
Beautiful sweater of good quality! Does not serve the belly and long sleeves. On the other hand be careful the parts of dark pink color are flashy fluo pink, I was surprised to unpack because I expected rather fuschia pink. Otherwise it is perfect, I love it! He arrived very quickly. I recommend!!
Precious, the density of the point is little.
Very nice and the perfect size equal to description! Recommend store!