SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I arrive before time
Nice bag. Slightly crumpled, but not critical. Roomy even very
I liked everything, delivery 10 days to Moscow
I liked the bag but only you did not send me my color I ordered the black
Excellent good quality fast shipping Recommended Thanks Seller
Me gustó mucho, llego a los 18 días mucho antes de lo programado
it look expensive handbag.
Like the bag, match amount paid! And was very pleased with the fast shipping, only 11 days, China/Brasil congratulations
A good bag, sewn qualitatively.
A small ocurate handbag. Mom liked it.
Спасибо за красивую сумочку!Товар соответствует описанию.Рекомендую!!!
Super Bag And what she wanted
Dear Seller, the handbag is received today on November 17, intact. perfectly packed, inside packages with air. thank you for fast delivery. The order is very satisfied.
The bag is good. For such money just class! Let's see what happens.
Very beautiful handbag.
I arrive before scheduled time. Good product, though very small. Thank you
Great bag - perfect size came on time looks amazing
Great good quality excellent bag for all hours loved and recommend thank came well packed without no problem now just enjoy and go out with my new.
Perfect size and finish. The same picture.
сумочка пришла очень быстро, в Белгородскую область за 9 дней. качество на 5, доставка на 5!!! продавца и магазин рекомендую, Всё без обмана, как на фото!!!
good bag, fast delivery to the Netherlands
Houawwwwww! Tro bel mon sac jador merci vendeur bien emballé pas de domage o top. Je suis conquito
gracias me encantó está hermosaaaa
The product corresponds to the description. In Ukraine (Zaporozhye Oblast) arrived in 10 days. The bag has a weak smell, but it quickly weathering. I expected it to be a little more. Packed well, inward put air pads, so the bag retained the shape. I did not communicate with the store, I liked everything.
jolie sac bonne qualité