SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pathogens, minkštos, gumos kvapo nėra dydis atitinka
I received slippers quickly. excellent quality. I recommend to buy!
Wonderful slippers, soft comfortable. At its 38 took 39 and was not mistaken
This is not the model I ordered... very disappointed.
I order 2 times. Super. Generic should be taken on size larger, protein 40-41 on our 40 just
Slippers are good! Soft, they do not knock on the floor. At 39 p (stop 25) ordered 40-41. Front and back have small stock. In width a little loose for me, but all these are the ideal qualities for home shoes. The sole is ribbed, it will not slip. Recommend
I ordered for 37 size. Color as in the picture, without any foreign smell. On a broad leg, I will fly with mine ..
Do not contact the store, I send my order fast, I liked them are very comfortable, maybe a little big I ordered #5 d MEXICO, voveria to buy.
Great products
Slippers are very cool, soft, pleasant, after a heavy working day the most that, the size in size, ordered to raise the dollar for 432r, reached 2 weeks.
Fast delivery, very easy. Recommend
good quality
It's been a month. Slippers are good, like polyurethane. The size approached. With a small foot massage. Recommend
Delivery 15 days to St. Petersburg. Slippers are soft, the color is gentle, I liked them very much. My leg is 23.5 cm. Came up perfectly.
43 size! Came 44-45! do not slip, I'm happy that I'm lucky)
Good soft slippers. Go in size.
They are padrisimas
At the foot of 26 cm, the size on the slippers is 42-43 (270mm) large. It was necessary to take 1 size smaller. But very comfortable sneakers for the house. Do not slip. I like it.
Very nice product, buying a couple more
Delivered in less than a month, the color corresponds, tactile pleasant, the rubber is dense, but the slippers themselves are not rigid, which surprised me, the absence of a standard smell smell, I took myself and for a gift
In principle, I'm happy, there are some bubbles, but this does not interfere with the use, it came on time, very comfortable, I liked the guy, quite noisy in comparison Compared Compared
Excellent slippers, soft, light, comfortable, do not slip. No smell. The size perfectly approached. My foot 23,5 cm-I wear 37 Russian size. The store chose 38 size. On the sole it is written 38-39. Everything is super, delivery is also fast. So I'll order more.
The goods correspond to the description. Before Omsk, the parcel came in 3 weeks. At 43 the size was chosen 44-45.
On the size 38 norms. They look nice. On the leg in the apartment is convenient. Never orthopedic-sole without a cut. The material is quite soft. On a wide leg will be narrow. It's OK for me.
Slippers are just a bomb. Soft comfortable. I will still order by the summer