SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Labai geros tapkės personnel. Ačiū pardavėjui
380r, sold about a month. for home and shower in the gym is excellent, the wife is happy On the grid cm came up perfectly
For a very thin foot, and then I slightly forward up, although the foot is narrow, 41 R-N legs fit well along the length.
Excellent slippers, soft, all as in the picture, the only one on the full leg is stuffed, but it's not critical, for me.
Very light sneakers. The store quickly sent. The goods went to Ukraine for 1 month.
The color of the goods does not match with the one I ordered.
In my 38, took 39 and came up perfectly! On a narrow leg. Soft, comfortable! Recommend
Slippers are good, light) soft)
very comfortable to wear. tracked all way ordered 6.12 delivered 30.12 fast time 5 stars to store
Slaps fully correspond to the description. Very light and not hot in them. I ordered myself earlier, now my husband. I ordered 42 rubles. On the sole size 42-43, 42 slightly large, it was necessary for a smaller size. I plan to order)))
Fake size take two size above
Good at rus.38, comfortable
Soft, comfortable, pleasant, I recommend!
Size fits. Soft, light and really slip. Very comfortable
Sneakers of good quality. Lungs. Size according to store table. recommend.
Super Thank you store recommend
Decorated with a mink. it is also possible with rhinestones with a massage efect at 38 raschmer
Just what I was looking for! Soft sandals to quickly slip into and won't be harmed from water. Arrived within 3 weeks from ordering. Great product!
Good and very soft. Delivery is fast, came in one parcel with other orders. On the size of the foot 25,5 cm, approached 41 size. Thank you store for good item and fast delivery
Happy. On size 37 took 36/37. Light, soft
Miracle slaps!!!!!! very comfortable. On the dew 39 took 40-41 perfectly entered
All exactly thanks
Pts cool sneakers. Soft, comfortable, beautiful! We walked for a long time, there was no track number, the goods did not reach, and the status was that I received it, it was impossible to open a dispute. Upset. After a week brought by Courier♀I did not understand anything
Slippers are very cool!!! I wear r-r 38, ordered 40-41 sat perfectly. Half a centimeter is behind the stock. At 39, too, will be good. Not on a wide leg. The order came in 2 weeks)) thanks to the store.
Very cool, comfortable. Very satisfied with the purchase. The size chose according to the recommendations of the store, everything came perfectly