SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great slippers. But the size is small. According to the reviews took two sizes more and did not lose!
There are no complaints about quality. In Russian 38-39 size on "Ali" 40-41 to me just right. Even I would like a little more freely, but this is my feature-I like free home shoes. The color is pleasant-pastel blue. By the way, I thought from the photo that they are smooth, and on them the drawing "fine mating", looks pretty.
Excellent quality slippers. I took it for my mother, and before that I took myself pink. Comfortable, do not slip.
Soft and comfy
Slippers cool! My size is 37.5 exactly on my leg!
It's like the description. A little bit small. Took on her 37-38, 39, on the slippers written 38-39. It would be ideal to take 40. Very well suited for a narrow foot, the leg does not go forward and fingers do not hang when walking.
I ordered the same slippers before and they were soft and comfortable. Now almost a year later I ordered again and the material is stiff and hard almost like plastic. Very uncomfortable. I can’t wear them at all.
Sneakers are soft. But they do not sit very much. The leg slips out. It wasn't long. Seller recommend.
Slippers are super soft! Legs do not get tired at all. On wet do not slip. Very comfortable. I took it first myself, I 've been wearing it for 5 months-I did not lose the form and did not last. Took her husband, said-cool! When choosing the size, it is not for size, but for CM. The only thing, the color is a little different, but it's uncritical.
On the size Rus 36 took 37. Slippers are small, the minimum size should be taken more. At the middle rise of the leg you have to put the leg in the Slipper. But not critical, maybe carried-will stretch.
Beautiful, but expensive for slates. Delivery in time, the table is more less consistent. On the slippers 36 on the sole marking 240mm, this is the size from the edge to the edge, in the table write on the foot 230, on the foot 225 approached, but narrow
Quality is not bad. The size on the sole is 36-37. At 36 large and wide. Consider this when ordering. Suitable for a wide leg and with bones. I gave it to my mother. Non-slip. Soft.
Sneakers-like sneakers. Correspond to the description. Fast shipping.
I ordered two pairs for myself and a friend. Slippers are light, but not soft. Expensive for simple rubber slippers. They did not communicate with the store. In general, norms.
Excellent, the second pair I buy. Very comfortable, very fast shipping. All very cool, I recommend store :)
Slippers for home and pool-very soft and pleasant. On the street and in the garden I think that you can not wear (too gentle). The size corresponds to the claimed. There is no pleasant smell. Minus: a little different color. Sent very quickly. Thank you.
Cool slippers, cozy. Look aesthetic. Although in the pool, although on the beach)) at home it is also good to wear.
With the size guessed, it pleases. Normal Eva slaps. Nothing superfluous. Came before the deadline
The quality is very good... the size is better to sew more!
Slippers liked, very soft and comfortable, bought for home. Size 42-43 is slightly free and slightly larger, but I like them, they are more comfortable. Size 41-42 straight back to back, shoe is not convenient, I gave it to my daughter. My size is 39.
The goods are good. In Kiev, the parcel reached quickly enough (08.11.21 ordered, and 26.11.21 already took from the post office). Slippers are pleasant to the touch, without any smell. There is a plus: my leg with a high lift and a wide foot in the slippers came in without problems and effort. On the length of the foot in 26 cm took the size of 40-41-sat "in the butt" (photo below), for my needs normally (bought for use in the shower, In general, the purchase is happy.
Slippers came, even faster than the deadline, everything is good, I'm happy, I took on 1 size more fit perfectly.
Nice shale. The pool is very different. In fact, gently blue.