SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The photo seems bigger
Handbag came on time, not as big as in the photo, wrapped with a film in the navel is pretty cute
Handbag dugé kladna, I'm pre-warAll exactly yak in the description of the goods
The bag is excellent, it came well packed, in a bag, by volume small, the passport, keys, small purse headphones, phone. Came quickly, was completed with other parcels. The pen is slightly crumpled. Has smell. Stick out a couple of strings, but not critical, they did not communicate with the store
Made an order 07.08 all received 26.08. The bag is just super, the quality is cool, odorless, looks like I bought it in a boutique.
Handbag cool but if it were not for the crumpled would be super.
I did not really like the material of the bag. It does not look very good.
Delivery to yanao about a month. I really liked the bag. The order is satisfied.
Small, neat, then what you need
Everything is exactly like in the photo. I ordered Black. Super
The bag is good quality. The packaging is good. However, I thought the bag would be bigger in size. However, the bag is still cute. I am still able to fit my phone which is about 6.4", wallet, and my keys.
The bag is normal, not that it would be good, but norms. If it came uncrumpled, it would be super, but, and so somehow not very.
Good heavy bag, size small, maximum phone and keys
The product corresponds to the description very much. Ordered 10.06.22G received 25.06.22G
I like my bag
All is super!
Love the bag, very cute
Very small, photos of thought that it would be more
The size of the passport ((((