SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The dress is beautiful! Sexy and comfortable! I got so many compliments!! Definitely worthy!
On the whole, this dress is very nice. My parameter is XL. It's very pleasant to wear. Synthetic fiber, comfortable for the body. The dress is well sewn. I'll buy it back again
The dress was very good. The logistics was delivered to me very quickly. I ordered a size S, which looked very good. I was quite satisfied with this dress.
This dress is very nice, the fabric is very comfortable, very shiny, very beautiful, It's perfect for a tuxedo ball, and the store is always considerate enough to deliver it before the agreed date
Wore this for a wedding and got SO MANY compliments. It’s very comfortable and looks like a boutique dress. Wearing a M, and I’m usually a small or medium
oves the timeliness of the arrival; Very comfortable, has some strength. Received many compliments.
It was very true to size!! It was such a pretty color and looked like a better quality than expected!
Perfect dress for any special event. I wore this dress to a wedding & got so many compliments fits really good!!
This dress did the job and more. It fit comfortably. Love the color. I received so many compliments. Highly recommend.
I loved this dress. Once I got the size correct, it was fab. I usually can do a L, I had to purchase an XL for the right fir.
I bought this dress for my wife and it fit perfectly. She told me that it comes according to the size you order. She is S and it fit perfectly
I love the satin material and how nice this dress fits.The color was a good choice for me.
Amazing black dress! Satin is very soft . The one shoulder design makes it seem very elegant.
First of all, I absolutely like the look and feel of this dress. It seems that my figure is very good. Black can set off my complexion very well.
The dress style is very good, and the upper body effect is very beautiful. I personally like it. Good quality, comfortable to wear. No color difference. It's worth buying
I absolutely like this dress! It goes beyond pleasing, and the materials feel and look very fancy. Such a light dress is especially suitable for summer parties. Everyone likes this color, so I will order one of each color next time! The bust is a little big, but it fits perfectly in general. I ordered a large size
The color of the dress is the same as that in the picture. I like it. The dress is light and should be easy to dance. I can't wait to wear gorgeous clothes to participate in activities. I will recommend it to you.
This dress really took me by surprise. I'm wearing XL.I wore it to the party today.It's looks great in pictures. The material is a little thicker than I expected.. very comfortable.
I bought this dress for my wife to wear to an event. She was so excited because she felt great in the dress
This dress was so comfortable, as someone else mentioned in the reviews to size up & I did. Loved this dress for my 30th birthday dinner!
I got this dress for my birthday! It fits perfect. It is true to size. Well constructed. Only thing I didn’t like is there is no tag so you will have to figure out where the front of the dress is
Love it, can’t wait to wear. I ordered 2 sizes up very flattering!
This dress is very elegant and suitable for a party. I'm wearing XL size. The hip wrap dress is designed to show my figure. I like this dress very much. The length is just right.
The dress is beautiful and I got a lot of compliments wearing it. However the bust area was a bit too big.But the fabric of the dress is amazing, I think this dress is worth buying
I like this orange dress very much. It makes me look very elegant and different. The size of M also fits me well. I'm going to wear it to our company's anniversary.It also makes me look thin.