SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Was Mayor like
Like the picture though when it passes a time it flattens out a little But are Precious
Came fairly quickly- very light weight. Not what I was expecting but cute and will wear this summer. The sole of the slide is very light plastic
Very nice look pretty good. The quality is good for the price 36 would be size 5
Very like. Beautiful and comfortable. Thank you so much.
Comply with the description. It takes well take the cm of your foot.
Size is according to description
rapide et conforme Merci
Item received!Very Fast ,The material and texture of material is really soft. Exactly as described in pictures. Size is true to fit as per chart provided. Just take your normal sizing. Highly recommended. Seller were prompt at replies and item is of high quality.
Best and faster service impossible thanks store
I’m not good with buying shoes online but this is awesome and I’m so inlove with this I’ll be reordering from this company. My package also came in a week.
Shoes comfort מאד. Took one size larger ויצא good
I ordered a uk size 7 but they are a small fit. I needed the next size up. I’ve passed them on to my sister. They are as nice in the picture, comfy and well made.
Very satisfied. They are perfect, same as the ones in the photo
Absolutely love my new slides
They're big for the #, that's asking for one less
Comfortable and all expectation
Love them just like the pictures
The goods received quickly all as described size approached thanks to the store I advise you to buy from this seller
Very nice but for wide feet loose number well
The store sent the goods for a very long time, the weeks after two only sent. the parcel is tracked. before Rostov on Don came in a month. everything corresponds to the description. All It
Size 37 in France bought same size. Very pretty at the foot and comfortable although a little wide at the toes .. Replacing the plastic sole that sticks to the foot with fabric (and therefore made noise) would be a good idea. Arrive in 11 days. I will probably buy another color at the next "good price plan"