SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As home slippers will work out
Not as in the picture
The color corresponds, the size table corresponds. The insole is glued hilly, I think when you wear it, it will peel off. Overall looks OK
Cute slippers, but not very neatly made, at the edges of the protruding glue. In general, I am happy with the purchase. Let's see how they will be worn.
It came quickly. Simpotic. Everything came up.
Come quickly, lungs. Packed in a thin garbage bag)))) the bow is a little insensitive
Shoes are not bad, hard, the threads do not stick out, the color is like in the picture, they would not walk in them, they are clean from the House went out to the cafe
Perfect! I ordered 41 knowing that I wear a 39 (French) I measured my foot and I trusted the board. Very light shoes, and very pretty.
Product as perfect description
I bought my mother. Seems to have approached normally.
The sandals are very nice and comfortable I asked for a 38 and they were just me I should have asked for a more number, good terminations and exact color. I will buy other colors with a larger size. I recommend
Slaps are super, very light and comfortable, at its 39 R took 40 slightly more than that, but not very noticeable, if you order, then take the size of the store, thank you seller.
Even buying the size indicated in Table conversion came lower. Didnot
Thank you! !! Everything is clear!!!! Fast delivery. tracking. excellent goods. all thanks for the well-organized work. SUCCESS!!!
I think for a long time do not hold out, the sole is good, and the hump is thin
At 39 the Russian size ordered 40, just right. Color, design, as in the photo. Light, soft, comfortable. How much quality we will see in the process of socks. Delivery 19 days, the order was tracked. Seller recommend.
Came well packed. Fully corresponds to the description. Slaps are soft, it will be convenient to walk, but those who have a narrow leg will be strongly spanked, the leg does not hold ((
The product corresponds to the claimed, 41 came up to 39, on a full leg
Bought size 40 for Aissie size 9 and they are a good fit. Not quote as vibrant in colour as photo.
Good slaps, at 36 took 37, along the length approached, a little wide on my leg, but it's very narrow
I loved them! Beautiful and comfortable
In my 38-41 is ideal, the quality of course for one season but this should be expected)
Beautiful, comfortable, bright. Exact size. For the summer is just super. The goods came quickly. Thank you store.
it looks exactly like the picture and what i love most is that its lightweight i had one that i bought in us and more expensive but it was heavy and hurted my ankle so i tossed them. this one is perfect for me!
Excellent quality and fast delivery. True to size also