SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice looks great
The fabric is very thin, parese plastic, I don't like it, but my sister does.
Super cute a little thin but still I charm I arrive in good time and properly packed very according to purchase
Goods arrived on time. Courino very thin fabric and inner finish much lower than expected.
the product wasn't as thick as i thought it would be
The jacket came quickly. The quality is not bad, sewing good, on conscience, without jambs. The size approached well on russ.48-50 even free. The only negative is the smell. The smell is very strong and does not output anything. I tried to wash in hot, cold, water with lemon and Rinser, nothing helped to break off the persistent food smell. By the way, all the washing jacket was wonderful and very quickly dried. A month of sagging on the balcony, also nothing. Unfortunately, it is impossible to wear with such a smell. The house is hanging in the package, because the smell on the whole room for this and took off the star.
Was not what I thought
The coat is beautiful. The size is correct. Arrived on time. Was very satisfied. Thank you.
Excuse embarrassment, my product loved not thick but loved
Are beautiful, I was surprised they porq value be found great.
Is crafts, is in the body, only thin. Brasil use P, bought S, was great.
Our arrived very fast thought it would take
The measurements are correct. As 46/48 in Brazil. The material looks fragile, but the price is understandable. The fabric is extremely thin, who is buying to tackle the winter, recommend to sew a lining inside
Found the leather a little thin and TBM has lining more the finish product and packaging very good
Size not fit
Is beautiful, but the material is very thin and not worry. But I like, you can put a blouse underneath and she over, is beautiful.
Pas trop ça
Excellent windbreaker 154 height
Arrived on time, measures Comrespondem.
Use in Brazil, ordered X1, could be 1 smaller number. Satisfied with the product, as advertised.
The coat is as the description, but is a little thin.
Found small and thin. For the winter will not be enough
Before Moscow 3 weeks, size is the same horrible smells in the House, as well as all the rules.
Satisfied with the product, the same model announced the color is perfect, true to size bought m size usually wear was fair. Had a small delay delivery, recommend this item!
Ugodala. Large