SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered blue jacket, size M. Size corresponds to the table of measurement and the color also corresponds, the price is nicely, very cute, light and commode
Girls! Golimy leatherette, very similar to dermantin! The size just guess, and quite, but not in this case-jacket is made of thin something pritalinaya at all, the bag, only that pleased-color, else-complete disappointment. Very little sew, alter for themselves, but the material is imitation leather!!! Similar oddities for gardeners of 700 rubles. It is better to add and buy the best quality.
Is a product maybe delicate but usable! Size came good, and the cost, worth it. Thank you!
Product received today! Material very simple .. Fabric very thin! Looks like a paper! Not was not satisfied with the material.
If u have more 1,60, will be short.
Perfect jacket, sewn neatly. In the summer, when it is cool-the most. A little shiny, like a little haze. Seller + 5
Really beautiful, good quality and looks like real leather. Is thin and has no lining, but warm
Excelente bonita
Very thin and to days midseason! Medium material! Looks map! Arrived fast with s. Use was a little big
Perfect! Like this picture. Loved! Arrived with 33 days to Brazil
.
The jacket is excellent. Looks beautiful and high quality. Very thin, the summer. The table all matched! Recommend
Is quite THIN But cute
Everything is good, all fit, L 46 Russian well.
Coat very thin, only serves as prop, not to heat!
I thought it was a much heavier material kinda feels like plastic I gave it to my daughter she loved it wears it with almost everything so to me that’s a win
Jacket little cieńka but pretty
woww it's to much beautiful colour n fabric outstanding recommended saller Thankx for given good product
Very light, no lining, remains not bad for a spring with a sweater underneath. Thank you for the speed of delivery.
Very light but well, I am satisfied
Very well corresponds arrived in time thank you to the store
I go the coat back send it seems unfortunately just or I a plastic bag to do, very very sorry!
Very pretty and thin
The product is just as bad as it is thinner than I expected, and it looks like plastic skin. But quality price you can't expect anything better
And very thin, though too wide sleeves, I had to change a little