SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Incredible jacket, order, you will not regret, warm, high-quality, stylish.
Excellent soft sweater! The color is very nice yellow. Acrylic feels, no birok. After washing, the appearance did not lose. Delivery to Moscow 2 weeks.
To Chelyabinsk, the parcel reached 16 days, the quality is simply beautiful, very soft sweater, does not prick, nothing sticks out anywhere, did not find any jamb. My size S, the sweater took in the size of M, but it was possible to take at all L, so that there was more oversised)
Extremely happy with the sweater a real heart, consistent with the description
Do not fade from it) warm and pleasant
Malomerka, and so not a bad sweater
The sweater is a bit shapeless and not as oversize as I would like, but in general it is good. The main thing-does not look cheap at all! Slightly pricked
Nice sweater. The color is beautiful, pleasant to the body. At its XS/s ordered M, it was possible to order more that it would be freer
The quality is good.
Good quality, length on height 173 normal, but the length of the sleeves would like more
Sits perfectly. On m took L and good, because it goes small, without an oversize
The sweater is awesome! Synthetics of course, but soft and pleasant to the body, minus the lightning due to the fact that it gets the fabric, but in general super, I recommend to the purchase, I bought the
A good sweater, stretches, pleasant to the body, I'll see how it will be in the sock
Very pleasant to the touch
I am very satisfied Thanks
Very good cardigan, the description of the goods correspond. I recommend to buy. Shipping fast.
Looks decent. Not an oversize on my 102 cm in the OG (2XL), but also not tight. The fabric is soft, pleasant. The jacket is short, like a jacket is not bad. And how to wear, I'll call back. There is no label. I like it. Thank you.
Everything is fine, the quality is good, nothing sticks out anywhere
A beautiful sweater, very nice fabric, came for a month, but too long, I will have to sew
Very cool sweater, Milky is almost white. Very beautifully opens the clavicle. I drove quickly, two weeks to Moscow. Sleeves for growth 164 back to back, still a little bit and short. Synthetics are electrified. But in general, there are more pluses than minuses.
Excellent sweater, soft, beautiful!
The sweater is just a bomb! Came up perfectly. Who wants more freely, then take a larger size. Before Krasnodar came for 2,5 weeks
The sweater is soft, but I wanted more volume
The quality is good, but I thought that it can be fastened to wear. It turns out not. If fastened, then it turns out as in 3 photos. But it was me, I did not pay attention to the length of the gate in the photo. The thing corresponds to completely photos. And I also thought that it would be straight warm-warm, and it is not insulated, but with this you can live
I took in size XL, but the size is rather on S, the sweater is short, synthetic, but pleasant, in general not bad, but the size, in my opinion, does, does