SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about a month. Soft, pleasant to the body. As will be ordered, in the sock will show.
Great simple. The seams are even, without puffs and holes. Fairly dense, while pleasant to the body. The coloring of one to one corresponds to the declared. At a height of 163 cm, came up cool. Just like she wanted. Sent quickly, with delivery there were no problems. Recommend.
Quality is good, all as in the photo, soft, pleasant.
The sweater is sewn neatly, but full synthetics-cracks when removed. my height is 168, the parameters are 98-84-102, the sleeves are short and straight in shape, not. To the body is pleasant, not prickly.
The sweater corresponds to the description, it looks the same as in the store's photo, warm, viscous tight, it will fit up to 50 sizes, there will be a light Fit fit,
Very cool sweater, not thin and warm. I did not even expect such good quality. Definitely recommend
The jacket is excellent warm but came with puffs the store returned a part of the money
Everything is super, the quality is 5 +. Looks stylish and expensive. The fabric is warm and pleasant.
Delivery on time, the sweater is excellent, pleasant to the skin. But it's very big on my 42-44. But you can wear it as an oversize.
A good, tight sweater. there is no tag with the composition, I'm not sure that there is wool at all, most likely acrylic and a little cotton, very much electrolyzed.
Very nice, soft. On the OG 102 came amazingly
Крутой свитер ,стоит своих денег
Nice sweater. Quality is also excellent
Good quality, did not communicate with the store. Electrified, really. Delivery about one month
Product description accurate! The composition did not find, very soft, dense because of the double knitting and warm. On the parameters 90-65-92 height 164 I came wide, oversize, I hope after washing a little sits down.
I liked the sweater! Without marriage, no smell, the fabric is good! Came as and wrote on delivery. one in one as in the picture! Recommend
Super sweater, I recommend, delivery to Moscow fast within 10 days came. At size 46 came up. Recommend
The jacket is cool, warm. I'm a little prickly, I wear a T-shirt. On my size 82 х65х86 height 155 sat well. Thank you store. In perm came for 3 weeks. Only the square on the jacket is black and not blue.
Sweater tight. On sewing while there are no complaints, let's see how it will be in the sock. Cashmere 5%, the rest of the synthetics.
Very nice sweater
On the growth of 173 pp 44-46 is very good, the sleeves are not short, even amazing) very good sweater, soft, not pricked. All as in the photo
The sweater is very classy, dense and soft, print and shades as in the store's photo. Recommend
Качество супер! Покупкой довольна на все 100 процентов
Amazing quality! Very worm and looking so expensive! Highly recommended
Beautiful, warm, soft)) sweater pricked, wool is, it's good. Quality, no thread. I will order more from this store! I recommend to buy)))