SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is excellent, the quality is super! Warm and practical! No smell. Recommend!
Sweater, soft, pleasant to the body, 168 sleeves are not much short, but it's not critical
Excellent sweater, good quality, fairly dense, soft, not pricked.
The order was received in October, but just now I'm going to write a review. I'm surprised that so many reviews from bloggers. Unpleasantly surprised that so much marriage :( on the parameters of 168 cm, 92-67-92 sat well, the sleeve of sufficient length. The sweater is thick and electrified, warm, most likely due to the fact that it does not breathe much. Compared with the similar in the showroom, the composition is absolutely different: there is more thin and less keeps the shape. Probably and on Ali, different stores have different options. But in general, I liked the purchase.
Quality is super! Size M corresponds, not oversize! I advise you to buy!!!
очень понравился свитер. мягкий, тёплый, очень приятный к телу.
Cool, on the growth of 165,86-64-90 sat slightly oversize as desired, warm and high-quality
Excellent sweater, soft and warm
I bought on my sister, she wears a size 46-50. Her sweater is very good and length and sleeve
Nice sweater. Warm, there is a wool in the composition. A little prick. The seams are even, the threads do not stick out. On the size 42-44 sat well, cut free.
Cool sweater, warm, soft. My height is 152 cm, 47 kg
Trillion times thanks. Chic jumper! In Instagram it is sold for 5600. And I bought for 1200
Terrible sweater! Worst order with Ali. Since earlier it was possible to see real photos and reviews, then now paid bloggers from any G % % % on naphtovazut candy! Led to the praise of bloggers and ordered in this store a synthetic Rag, which near cashmere and did not lie. The sweater came with a hole on the collar and a split sleeve. The size causes a huge question-on my m it turned out to be very wide. The elastic is hanging out, it is not possible to turn it. Behind it sticks out, because it is wide. Terrible, poor quality thing! Thrown out money is not the worst, how to now order things, if the reviews are mostly Photoshop. Well, or the seller is so naked that he sends a sweater for the promotion, and people for the order...
The parcel came in 15 days, the knitwear is very pleasant, corresponds to the photo and description
The product corresponds to the description. appearance and quality is good. The size approached. The product is satisfied, the store is advised
Super! Corresponds to the description, pleasant to the body
Delivery in time. the store is well done. the light is really oversize on the size of Xs-s, of course great... I'll put this on the cottage, but not on the "exit" coloring is pleasant, muffled. In general, the first and last purchase on Ali. cheaply costs, cheaply looks.
Nice sweater! To Bashkortostan 2.5 weeks.
Свитер классный ,мягкий . Сшит аккуратно . Оверсайз . Единственный косяк ,была петля ,как затяжка . Убрала ее во внутрь . Доставка пришла быстрее указанных сроков ,в отделение Сбербанк .
Приятная на ощупь, не колючая. Состава нет на бирке, как и бирки, собственно. Немного пахнет сыростью, не критично. У меня 46 размер, рост 168 сидит свободно. Думаю, до 50 смело можно брать. Рукав норм по длине. Отправили быстро. Доставка до Новосибирска 18 дней
I came to St. Petersburg for a week! The quality is good, very warm for the winter. The coloring completely coincides with the photos of the store. The height of 167-168 sleeves is not short. The sweater itself, I thought it was more direct. You can turn the bottom or refill, but it looks like a ball on all sides, I do not like it. When I came, very electrically, you need to pop anti-static, it will be OK. My throat is a little pricked.
Cute sweater, soft. As will be in the sock and wash, let's see.
Very soft and pleasant to the touch, the color scheme is exactly like in the photo. On the parameters 90-73-106 and the growth of approximately 163 cm. I sat very decent. The order made 11.11, took in the savings of 26.11.
The sweater is warm, after washing it did not shed. I do not really like the way the throat grabs and how the threads on the sleeves are attached. Soon I will have to shave the rolling pile)
To my height 170 cm, from. 76 cm-oversize just. The sleeve is not short. Birdcle for 2 weeks. Thank you