SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Handsome cardigan, soft and cozy, I really want another one. Straight Christmas gift
The quality is good, very soft, the color is the same. On the parameters og 91, shoulders 39, the size M came up perfectly. To Moscow about 3,5 weeks.
Very beautiful. At 46 size a little oversize
Tempered 11.11 delivery was long, month. Corresponds to the description. I ordered the size M, then wrote to the store to change to L. On the parameters 87-74-97 sat well, moderately freely. Quality is good, Cardigan is happy! Recommend!
Very everything is high quality, the cardigan is super, excellent
Knitwear quality, a little thinner than expected, the size took 2XL, on my OG 108 only-only. With the store did not communicate, delivery is exactly a month.
Thank you. Accurate work and seams. Colors are good. Fast delivery. Only synthetic absolutely. But not bad. Maybe you can wear it sometimes. 4 stars
A wonderful cardigan, took in lilac shades. S at 78-60, sat directly in size, almost not an oversize. Very soft, warm. Made very high quality, buttons in the loops are slightly tight. After the haircut remained in the original form. Very satisfied with the brand. I ordered on the tip _ gravitsappa _
Кардиган понравился. Мягкий, тёплый. Очень хорошее сочетание цветов. На объем груди 113 сел, как классический фасон. Покупкой довольна
Nice cardigan. Took on the tip @ _ gravitsappa
Very original design, the cardigan is simply chic, the color scheme is good. I recommend the store and the store. After reading the reviews, I contacted the seller. Thank you to the seller, changed me l to M, for which I just thank for the work,
The cardigan fully corresponds to the description. All seams are made neatly, no sticking threads. On the Russian 42 took S, came up perfectly
Chic cardigan. Very good quality, very beautiful, soft and warm
Cool, soft. Photo exact
The whole set is very high quality, I liked everything. As always on top
Chic! At 42 and excellent!
It's just delight! Soft, warm cardigan. The sleeves are long. At 48 size took XL. Good buttons. Cutouts under the buttons are processed.
Cardigan is beyond praise. Soft, warm, took on the recommendation of Galina _ gravitsappa _
Great cardigan! Until c-pb, the parcel was almost a month. Bought for 2100 rubles. Strongly electrified, but it is solved with the help of an antistatic. My parameters are 98-79-98, height 165 cm. I'm glad that I took M. L would be great. I 've been looking for such a quality cardigan for so long. The material is not very dense, but not loose. What you need for the second layer. I have this year "green period" and it will suit many of my images. Thank you very much for the quality thing!
Quality as always on top, on parameters 90-75-100 free, soft. Recommend.
Very good quality
soft and nice
Nice cardigan. On my OG 110 cm sat well, freely. Very soft, but the shape holds, wonderful knitwear, the coloring is super. I'm very happy. Thank you galine gravitsappa for the reviews of goods from this store. Now this is one of the favorite stores.