SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On OG 104, the height of 165 is very large, sits like a bag.
Girls, worried that little, took on a larger size. And for nothing. There is a size in size. The quality of the mating is super!
Very cool jacket
It came quickly. The jacket is good. Material is good. The only thing I did not really like is that it is not fitted at the bottom. And so-very much even normal
Finally received, but it's not the store's fault.
good
It looks softer in the photos. Still a good buy! I got L size.
Нормально
Fully corresponds to the photo, Pts cool, order another color, the material is pleasant, without marriage, delivery on time, I recommend.
It's not a sweater! A jacket made of pleasant material for spring-autumn. The size table exactly matches, but my shoulders are wide, so almost did not fit. When unpacking do not be upset, the jacket needs a little "hang" on you. And it's a little transparent. If shy, then put on a T-shirt, if not, then go-wear
Super thank you very much store :-)))
On the OG 125 cm is too big, and so thin hole, for the price of norms.
The jacket is cool. Only a little shines through. As in the photo! On height 163 and weight 56 took M.
Quality is good. my wife really liked it. thanks to the store. it came quickly
хорошая кофточка.xl на русс 50 размер, без запаха, качество хорошее.
Very nice sweater. Ordered a Large and the sleeves actually are long enough! I am very tall so hard to find clothes from China that fit in the sleeves. This one does the trick, very nice...
Received in order 5014490768596984 one pink sweater L and one gray XL. I'm happy with my daughter. Another pink L was ordered, but it is not delivered If you have not already sent a third sweater, then I ask you to send not pink, but Orange XXL. Thank you, I will wait for the third sweater
Approached the size perfectly. Colors as in the description are bright. To the body is a parable material.
Very lovely sweatshirt. Shipping to Spain has 14 days lasted. Am very satisfied and would it again buy.
It's very nice and flattering! Just the way it comes in the picture! To take the size you have to follow the manufacturer's directions on this page even if it seems exaggerated I had to take two more sizes of my usual size but it's the right one! It's quality.
Conform to the photo, happy with my purchase
Thanks. i will still order from this store.
Very nice hoodie the colors are beautiful excellent quality soft at range size perfectly fast delivery I highly recommend
I love it, it's finite for winter, but it looks great. That's the second I buy, I'll buy more. Thank you
I asked for size M. I usually have S-M. I'm doing fine. I think the S would also be worth me because it does, it's wide and the point stretches. It's fine, but very nice. From behind do not match the color bands with the front area. I still like it a lot. I send fast and have been informed at all times.