SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Transparent provide a tank top underneath
Received in 14 days fast and super pretty and size very well
Sweater I really liked, on my 54R 5XL came up perfectly. The seams are even, there is no smell, the hood is just right, the blouse is very pleasant to the body.
מעולההה קצת גדול אבל אפשר לתקן תודה למוכר
Good one!
Nice blouse. Size HL well sat on the OG 98, from 84, not tight)
Very thin and pleasant to the body
Excellent sweater, really liked. The store helped with the size
A beautiful jacket is straight class the same as on pictures
Tamanho correto. Material bom
Very very nice! I'm happy with my purchase. I like the colours and the material. I should have oredered 1 size smaller, but nevertheless I'm going to wear it - it's a good quality product. Fast shipping. In general, a good buying experience!
It's very pretty and looks great. I'll order more
Conform to the description fast delivery thank you
мне очень понравилась. быстрая доставка
Свитер классный. Всё соответствует описанию!!!
I love it but it is very thin .. I hope he won't relax
Well, an excellent jacket, the color is awesome, the wine takoya girl in the body, so 5XL ordered for the dew. size 54. Free, does not tighten, ass covers for a half, sleeves of excellent length, for my height 162 straight as it should. This size does not imply tight. Therefore, who wants more in the cover take on a smaller size, boldly! binding machine, but cool, the colors are excellent. The jacket itself is not Thick neither thin, medium. No smell. In general, I do not regret it yet. Let's see how it will behave after washing. But boys, keep in mind, this thing is better to wash with your hands. So as not to sit down or vice versa, did not stretch. Seller umnichka, sent the order the next day, thank you very much! Delivery is fast, in 2 weeks it reached Peter. Track tracked. All good purchases and excellent mood!
Awesome sweater! Not thick, but dense. Mating does not shine through. The hood lies as it should. The edges are processed, do not wet. Threads do not stick out. I like it very much! I did not regret what I bought. Delivery in postomat, not long. Recommend
Beautiful Fine very nice Exactly like the model what is for sale Arrived super fast Good store I'll buy more times The size perfectly
Свитер классный! Ткань приятная, мягкая, выглядит как на фото) благодарю)
Quality is super. Size M in Russian 44, perfect.
Very nice sweater, 65 '/, cotton, on height 164 cm slightly shorter than in the photo! Without defects, odorless, the seams are neat! The order came very quickly! Thank you store!
ок
Shipping fast. There are no complaints about quality. Did not like the sleeve, very narrow
Excellent jacket!!!