SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Простейшие тапки , посмотрим на них в носке
Great
Маломерят, берите на два размера больше! А так отличные тапочки для дома, беру не в первый раз
Sneakers are good, the sole is soft does not knock. The truth is narrow on a wide leg will not go. At its 40 size took the largest size, guessed. The goods came very quickly to Germany.
Unfortunately, slippers did not reach me. The store promptly replied, informed on the shipment. No problem returned money when the delivery time expired. For this 5 stars and the best recommendations to the seller. Well, delivery-once you do not have to, it happens.
Nice slippers.
Good slippers, I advise.
Soft slippers, color as in the picture, the size of my 37 is larger, but for home slippers is not critical. Linoleum slip
Slippers are good. They went really longer than expected. The size corresponds to the claimed.
I advise you to take on a larger size
"Disposable." Delivery 24 days.
It's been three weeks. All as in the description
For such money I will still buy-soft comfortable super
Ordered size 40/41 at 37 came with a margin of about 1 cm. Soft, all as in the photo.
I ordered sneakers, size 36-37. On the leg not very full 36th size sat well. Soft, good quality.
We order not the first time, we really like instead of socks what you need! Thank you! At 40-41 fit 11 size.
Slippers are soft, comfortable. But on the size would be more, because butt. And on a narrow leg, I have an average, basically carried for a day
I advise to buy one more size, the carving is fair. Otherwise very comfortable price very warm
Slippers are good, but small size, in my 38 took 41 back-to-back)
Slippers are very cool. In Belarus came in less than 2 weeks
Fast delivery quality tooop Thank you bcp the store
Recommend.
Size ok I make a 38 so for those who are 39 too small correct price is not worth more knowing insoles not very stable it is the good color light pink thank you
Well packed, I arrive in 20 days.
Beautiful sneakers for their money, very nice stuff. Thank you