SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top Qual
merci mhamed hawta hwta
Slippers are very good, soft, took the size 40-41 to its size 38, there is a stock.
Parfait
Good product corresponds well to the image and description I am satisfied fast delivery thank you to the store I highly recommend the seller as well as the product
Product conforms to the description. Very comfortable slippers. Very fast delivery. Thanks to the store.
Impeccable
It's good and warm. Do not forget to order bigger than normal shoes.
I'm not happy, poor quality I took 39 my usual size and are too small
Fast shipping Identical to the description Super nice store Best wishes
True to the description. Good quality identical to the photo, fast and neat shipping I recommend the product and the store Thank you!!
The sole is soft, I did not like it. Looks beautiful. But it is not convenient to walk, the legs turn side by side.
Got slippers, came quickly, comfortable and soft, at 42 size took 44-45, just. I like it.
The product will be reviewed by the description, warm slippers. Delivery three types, I recommend
Small size. Take at least one or two size above.
jolie chanson
Excellent slippers for your money, soft, comfortable. I order the 4th pair, all relatives were satisfied
Oooochen fast delivery, everything corresponds to the description, soft, warm, as will be worn
For the price are good. Not as cute as pictured.
Bien
I'm 39 I took 9.5 and it's small
Top you recommande
I take slippers not the first time, very satisfied, I advise!
Such a feeling that one foot. at its 39 took 11 size. and everything came up
Came in time, beautiful, soft Thank you