SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Slippers and the truth are small. ordered, after reading the reviews, two sizes larger. it was necessary for three) it would be more comfortable. Soft. Wash well in the typewriter, dry quickly
Malomerit, on the foot 24,5 took the size of 9.5 small. Turns out and 9 and 9.5 go one size 40/41 On the leg is not particularly comfortable.
Unfortunately not has the sole rubberized, but cute is hot
In general, normal. Only the Insole was a surprise, it seems that it will get out quickly) on the rose. 35-35,5 size 6 came up perfectly. I don't want to.
I order 3 times, on my 40, I take 42/43 super.
Very flat. You can not put your leg deep, so the heel is hanging and all the time comes on the back of the touch
Slippers Super
At 39 the size was taken 10.5 size. Low rise. If you have a large leg and a high rise, then there may be problems. Warm and soft, but nothing special. Expected more.
Slippers are very comfortable and soft. At size 38 ordered 40/41, just right. Came quickly to the Krasnoyarsk territory.
They have No stable sole. Warm-ups are. But very basic. What you pay is excessive for q quality has.
Very quickly, the sole is demolished, the sneakers will live a month or two at most. Of the pluses-warm, cute. There is an anti-slip)
Fast Delivery
Very fast delivery. Order 11.11-took 23.11.
Good slippers, malomerki 44-45 size by 41-42 size.
Very quickly sent and quickly arrived. Wife happy
At 37 size 40/41 back-to-back, thanks to an earlier review, that malomerki such, or else it would be very small
Stop 26 cm, took the largest size, at first it sits tightly, but quietly it is worn out, very soft, sewn well, did not stink anything.
Strange feeling and impression of slippers. Waiting for more. Soft fleece warm cats. Not bad, but not delight. I took it on the grid, the length of the foot is 24 cm, the size of everything is approx.
Thank you very much very beautiful quality excellent buy