SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The handbag is cool. All as in the description. Shipping fast.
Классная сумочка, пришла раньше указанного срока. За свои деньги - супер. Показала на фото ручки быстро меняются в 2 режима. Есть не много не приятный запах, как от новой вещи , но думаю выветрится со временем. 2 отсека, очень вместительная на мой взгляд и не тяжёлая , хотя ручки металические
Bag fire. I recommend to order. Came without a single marriage. Not crumpled. The seams are all even. Everything was well packed.
The bag went for a month. In appearance, not bad, but there is one "but": it came pinched from one side, although inside and there were inflated packages. It's hard to say whose fault it is-a store or mail. I hope that it will take a normal form. Let's see how it will be worn. I did not communicate with the seller. The parcel was tracked.
Externally beautiful, but the quality is not the best. Not long will last, the price is overstated.
Хорошая .
Идеальная сумочка,пришла быстро,все хорошо. Спасибо!
Le sac est super mignon, mais j’aie eu la surprise de devoir payé une taxe de 9 euros !
Cool Bag) only a little deformed when delivered.
The bag is cool. It was packed in a navel envelope. The clasp is glued with a film, on top of the fastener there was a soft cut of plastic, inside the bag there are 2 air bags, the bag itself was lying in the the dust in In general, the store tried to make sure that it did not come scratched and not crumpled. Leatherette soft, pleasant to the touch. A little there is a smell, but not critical, as in all leatherette. The only thing that upset is a very long delivery. I ordered it in the summer. I thought I 'd never come.
Cool bag, there is a light smell, but I think over time it will fade
je contente il est beau
I need a big sumaaaaa I need a big sumaaaaa
The handbag really looks great! I'm happy! The order came to the RB for 1,5 months.
The bag is beautiful. Small. Wallet, the phone is placed. Looks expensive
Norms
As in the photo, enough room to store things and good quality
Сумка очень понравилась <3
Наверное сумка отличная, но за три месяца так и не дошла до Минска, спасибо продавцу деньги вернули по спору, может весной попробую еще раз.
The whole curve came. 200 R returned because everything in the creases
Perfect. Conform to the photo and good quality!
The bag is satisfied))) looks very good. Minus just very much stinks. I 've been walking for more than two weeks and the smell has not disappeared (((
For your money, the bag is good. Only the smell of strong artificial leather, but I think it quickly weathered, so I do not see any problems in it. No thread sticks out. Sewn perfectly. To buy recommend
A bag of Z Alika) Duge Garna, all the rivers outside, without scratches. It's expensive. The chain is good, to catch up with the importance of that is attached to the dotik. Packed Bulo Dobra, in the road is definitely not to school) lock, do not regret
The bag is excellent, the lock works as it should, does not light)) I'm very happy with such a successful purchase, thank you!)