SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good bag, as in the photo, without zarapin, without threads, keeps the shape well, does not look cheap, pleasant to the touch
Pretty, little handbag. Recommend
The bag matches the photo. There is no thread sticking out, there is a small smell, but I think it will soon fade. To me, as a lover of small bags, it seemed very roomy. Delivery to Kostroma 10 days
Bag as in the description. I like)). There is a small defect.
A good bag, exactly corresponds to the description, came quickly, the store immediately sent after placing an order, I recommend
Thank you so much! Handbag cool! I will recommend you!!! And came very quickly
Very cool handbag, came well packed. The only negative, the lock is not reliable, it seems that here it will break. But despite this, I definitely advise. The chain can be adjusted.
Thé bag quality ever !! Just perfect « Zara » bag but so much quality
Very nice bag and good quality I recommend
very nice bag
Excellent compared to its price came identical to the description of its size excellent as excellent quality
Quality for triple, the smell is terrible. Crumpled came and with a stain and scratches on the buckle. But the store colluded and returned half the cost, for that thank you.
Quality is good, the order came quickly, there is a small smell
Packed perfectly!!! In two packages and more air in the offices The question of course on the Castle seems that the second Ala Castle is just a butaphoria, and so it still closes well, minus of course that on the bottom of the thread the thread
Сумочка классная за свои деньги! Пришла быстро. Всё аккуратно, хорошо прошито, упаковано. Имеет небольшой запах, но, думаю, это временно. Качество понравилось!
In general, a cool bag! Pleasant size, my little things fit there easily! Came crumpled, requested a partial refund, and received it. Since dents apparently from the wrong package turned out, the strap was not quite correct! But this defect is not visible from the side and this is the main thing! The smell is characteristic and recognizable)