SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is not beige, but yellow. But soft, pleasant to the touch. Came very quickly
Good but the color is not beige and closer to Peach
Very soft and comfy. The color is not faded. Looks good.
Swetr is very beautiful, recommended. Thank you stores.
Приятный мягкий свитер, горло не жмёт. Не похоже на наличии шерсти в составе. 3XLсел на русский 52-54
Свитер мягкий, приятный к телу. Что неприятно удивило - это затхлый запах. Выстирала в теплой воде с мягким средством. Мокрый пах шерстью, не скрипел при отжиме.
The photo does not pass, how cool it sits and what a cardigan! Unrealistically nice to the body! The size chose according to the table, completely matched.
The sweater is great! Pleasant material, sits well. I advise you to take a bigger size. It is not clear, wool/No. But in general, for such money is worthy.
Cute sweater, on height 155 is perfect, but it seems to me to leave puffs
Sweater I imagine natural, smells like wool! Even my kitten on it got light)))! But the color is some dirty, not cocoa, as in the photo of the store, and the pattern (look at the neck), also a little wrong! She shot the star for it! On the OG 92 cm, height 162 cm, took the size XXL. Sits Super! Sleeves to the bones of the hands, in volume-suitable for oversize. In general, upset only the color, and so everything is super, you can take it!
Хороший свитер. Не короткий, что для меня очень важно.
Cashmere sweater, bright, soft and not pricked. now it's in my favorites)))
The sweater nice and delivery fast. Thank u The Vogue Point
Tres beau pull correspondant totalement à la description. je recommande vivement
The sweater is soft, there is a smell of chemistry, threads stick out on the inside and not neat seams, the color is bright. To Moscow, the goods came in a month
Nice sweater. Only the shape I really liked
More beautiful and high quality than I expected. Totally recommend this sweater
Хороший свитер. Написано что 100% шерсть. Не кашемир. На мой 48 нельзя сказать, что висит. И он довольно тонкий, не как на картинке
Very high quality, the care label 100% wool. Zamówię one more, because it's really cool. Usually I wear XS/S - wzięłam size S fits perfectly.
Lovely and soft. Scale fits. Very beautiful. Hot. Thanks to the store.
I liked the sweater. Soft, sits well, the neck stretches, so that it was more convenient to put on.
Nice sweater. a little pricked. Took M at 46, MB would be and L to be more free. Everything is sewn neatly. upset color. In the photo, soft-creamy, received the colors of home wool. In the photo, even more beautiful than in life. As a gift, an elastic band for hair. I did not communicate with the store.
belle qualité, le col est un peu haut mais bien dans l'ensemble
The sweater fully corresponds to the description, very warm, soft. On the size of the Russian 48 came 3XL