SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, bright and soft. On growth 177 and volumes 89-62-92, slightly oversize
The jacket really liked, the color is bright such as I like. Comfortable, soft, pleasant to the body. The seams are even. I have a size 46, read reviews, took the size XL. I wanted an oversize, but it turned out as usual.
Soft. Nothing in sight. Not fat. Hairy. It doesn't look bad. I won't.
The sweater is very soft, pleasant, my size is Russian 46, closer to 48, European 42, this sweater took the very size, turned out to be butt
Want that it was like on the model take 2-3 Iksa at 44 size, and then not a fact ..
The color is darker, it seems that not 100% wool. with the store did not communicate. size L at 44 freely.
Very good quality, warm, not prickly, at rus44 the maximum size sits well, freely, almost like on the model
The shade of color is closer to tobacco, but it does not matter to me
A good sweater, took on its 44 size XL, sat down freely.
On Rus. 48 m 3 XL looks like a model. Quality is good, nice jersey.
The blouse is nice, the gate is well worth it. Not long and not short, at 50 the size of the village is perfect, not tight. Color khaki, in the photo looked more beige
Purchase is satisfied, the sweater is soft, the color matches the photo. Recommend.
Size XXXL at 46-48 light oversize. In the composition of Sherm, but there is also another component. The color is beautiful as in the photo
Very good basic sweater!!! Light, warm, not oversize, but quite free. In the cold very much helps! Thank you store!
The sweater is beautiful, soft. Only those who will buy, you need to take on a size or two more.
Kaifovy, soft, has a smell, but after washing I think will leave, on the growth of 178 perfectly sat down and sleeves what is necessary, bright color, I recommend and delivery
The sweater is wonderful, soft and gentle, slightly fluffy. Pleasant yellow color. XXL on the Dew. 44 sat perfectly, moderate oversize.
Nice sweater. Muy bonito jersey. Gracias
Not very large, but cute, the color is bright yellow, saturated, not lemon. Looks very much like wool
The sweater came with stains on the back, very ugly, I hope they are washed. Unpleasant surprise!
The sweater is bright, pleasant to the touch, but came with a marriage in the most visible place, in front of the seam at the throat (((
Sveder liked it. Soft, the label says 100 wool. I sat well on the growth of 158. I'm happy with the purchase.
The goods are received very quickly. They are made of wool. More colors will be ordered. It is recommended to take a bigger size. recommend
Nice sweater! Warm, soft and super cut. Now I love this winter.
All as in the description and in the photo, pleasant to the touch and soft, at 46 r-r and height 168 sat well, quite freely, I recommend. To the store Thank you for the scroll and the present in the form of hair rubber)