SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, as expected. But the color thought better will be.
The quality is excellent! Recommend.
i like the bag. just like the picture. but the smell is verry bad.
I got my long-awaited)) super handbag. Mad happy. She is just wonderful))) very cute. Thank you store. I came pretty quickly. All the whole.)) I will order more
The bag is quality, I do not stick out anywhere anywhere) the plastic chain as it is cheap, I will not cling it) and the strap is cool)
Pretty much in love with baggs. It came very quick. Love it
Love the color. Only it has a smell of rubber. But it’s cute! Still like it.
I ordered the little one and it's perfect! The big one wouldn't look as cute as this one. Good quality! Well done! Love
very lovely and it came fast ,will buy again
I love it! Very good quality
Nice handbag, well packed was. Small, convenient
Corresponds to the description
The bag is cool! Came with the smell of rubber is true, but you can air. The accessories are all whole, pleasant to the touch. The order was issued 13.11 shipping to Kiev 12.12. Thanks store
Beautiful. Small but beautiful and delicate.
Well packed, came as photo shows.
Very pretty
Very nice bag .. I recommend.
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Identical in the picture
As in the photo, good quality, rigid, smells a little plastic but it diminishes with time, I recommend!
beautiful bag same as picture thanks store and quick delivery
Lousy quality super current hardware very disappointed with purchase, I will never buy again
Nice bag
Beautiful quality comes with accessories and I love quality really is a beautiful wallet
This is a fantastic purse it looks very Dior and has a beautiful color and I will buy something just like it again