SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute bag
A cool bag, there is a little smell, I think it will fade, in the RB came quickly.
The bag is beautiful, as in the photo, there were a couple of threads, and so norms
Very beautiful bag. Bright color, the belt is short but I will extend due to the rings. The bag smells very much, signaled weathered.
תיק יפה נוח
The bag arrived in 2 weeks. Packed well. Inside there were inflated packages so that the bag did not lose shape. The bag itself lay in a bag. The quality is excellent. Threads do not stick out, stitched well. Carabiners look strong. There is no unpleasant smell. The bag is dense, quite roomy. It easily fits the phone, passport, keys, and something from cosmetics. In general, the most necessary)
Thank you I received the bag and I really liked the expectations and reality coincided
Very good like photo
Very beautiful bag I have the white
The bag came whole, there is a small smell, but it will fade. Nice, fashionable handbag.
It's very nice.
Very satisfied with the order
Bag as in the description and pictures. The smell is only not weathered for like 5 days
I'm head over heels with this bag. I got the big size and I would not recommend getting the small one unless you like Jacquemus style bags since the big one is already somewhat small. I really like the chain that comes with it and the fact you can use it crossbody or just carry it around like a rich white woman.
Very elegant
ok
LINDA
Arrived within a month to NZ. Well packaged in dust covers. In shape, not damaged at all. Bright colours. Exactly as described. Love them. Thank you to the vendor. These are a welcome addition to my wardrobe.
good quality, I love.... I mistake the colour and I messaged the store , he changed immediately thanks
Beautiful at the end buy 8. Good shopping. I arrive fast and very well packed.
Beautiful purse!! thank you!
Bad reception they were wrong in the color I ordered in old pink and I received in pink fuchsia very disappointed because the bag is nice
Très bien
fea
In this article very badly