SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it
Swimsuit turned out to be big and inserts are bad
Melting seems narrow, but on the body sit well. Quality is good
Swimsuit, classy, quality, and the price is good. The product corresponds to the description.
Slightly upset that panties thong, and the color is not as bright as in the picture
The quality is excellent, I take not the first time
Order quickly sent. In Minsk came in 2 weeks. Corresponds to the description. Back on the strings. Thong panties.
Everything is fine! Great store!
Delivery to Ukraine less than a month, panties thong.
The top approached, but the bottom is strongly stuck in the sides, you need to lose weight. My parameters are 89*74*102. If you have more top still fit. I took the size m.
Interesting swimsuit
The store does not respond, asked for a photo of the swimsuit, and did not send, I wanted to order two
Swimwear for its price is very good, the coloring is cool, thanks to the store. Come quickly!
Swimsuit really liked. The size approached. Good value!
Cool swimsuit for this price. minus that the size m is too big in the chest and too small in the hips. ideally it would be s top, bottom L.
A good swimsuit for 540r
The coloring is chic, the size is in size! the quality is excellent, the threads do not stick out
Swimsuit-Super, the best of all that I bought on Ali
Quality is good, but on the big chest does not fit
Yellow, a little not as in the photo, but steep. The best swimsuit I took on Ali. I take the second time and two at once. Bright, udrbny, XL on the chest 75 E perfectly holds, behind the tie you can tighten well, the cups usually reach out. Melting HL are good at 105 rpm
Come schwidko, yakyustva. Uncle!!!
Super cute…always size up!! It’s perfect if you go up 1-2 sizes ;)
Great swimsuit. On the 44th size-L is excellent! I did not see that panties thong, generally normal.
Everything came as it was written by dates, the threads do not stick out, no smell. On my 46 size L panties in emphasis. The bodice pleases that you can insert more cups or remove them at all. Lining the swimming trunks is scary synthetic. But the price is then 591 rubles. Bright.
The top is small, and the bottom is Parachute (