SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me vino manchada y me devolvieron el dinero sin dudarlo. Muy amable.
good product...looks nicee ..the orange is more bright than in the picture......
Looks just like the pic very soft and my new fav cardigan definitely buy this !!!
Sleeves is long and length is a little short knitting but high waist pants OK if the working day hunting patch think darker than wake up to the strange looks swarm away try distressed china Rea 걍 glue well flock quality seemed shipping as soon as Det clothes soft lint handsome street dont think clothes favorite the button color super cute yo
Very beautiful piece and good material. I bought a 2XL and I am 1,67 and weigh 62 kilos.
It's so cute!
Waited for an order in October, came much earlier)) very satisfied with the quality, soft)
The buttons leave color print on the cardigan, but overall very pretty and soft material
Nice jacket. My size is m, but after reading the reviews I realized that I need to take more, so in the photo XL
All right, good quality Bztbzt car repairer
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The material is soft, the quality is excellent. I will order more, thank you!
The order came pretty fast, sweater fits perfectly, the color is the same as the one on the original picture. I'm about 170cm tall so I recommend anyone of size like me to take XXL or XXXL for sweater to not be too tight.
Крутая кофта,но шла очень долго и это большой минус,шла где то 3 месяца,уже и не надеялась её увидеть
omg i never felt something soft like this material. Like foreal. I will order more colors soon
I really liked it, so much that I took 3 colors.
Soft fabric, oooochen pleasant There is not strong smell I wear Xs, I ordered M .. Sits chic
Came just like the photo. :) The fabric is a little thin, but it’s good enough for the price. I’m usually a size large in tops (US size 10), but I got an XXL and it still fit like a medium on me. If you’re looking for an oversized fit like the girl in the photo i would recommend going 2-3 sizes bigger than what you usually wear.