SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In nature it looks very bad, a big spot in front!
Very good advise to buy will not regret the pleasant to the body beautiful
Not bad, a little dim than in the photo, more "ski" option, "cracks". L went to 48-50. They did not communicate with the store.
Everything, as in the description! Fast shipping. Great store.
Very cute and soft. Warm as well! Its like a fleece.
Comfortable, basic sweater. Fits me well, conforms to curves without being clingy or skin tight, though I'm sure you could size down for a more fitted look.
The sweater is not bad, soft and pleasant to the body, but the size does not fully meet the reality. Ordered s came a large size in appearance as L. And I did not like that from the wrong side of the thread and the seams are not processed .... it is unknown what will happen to them after washing.
рукава короткие, при том что мой рост 160
Soft, not very oversize. Ordered November 12, arrived on December 21. Customs once ten asked to check the data that were correct. The parcel was transferred to Russian mail instead of a dentist. I called Ali Express, he calmed down. The store also answered constantly. In short, the sweater got to me, all thanks except customs)))
The sweater is much larger than the size it corresponds to.
Size Not compliant!!!
Sweater on a solid four: the print is very beautiful, the inner seams are quite careless (the threads stick out), to the touch is pleasant, although the tag with the composition is is There is an unpleasant smell that did not end with the first wash. Shipping fast.
The jacket is super! I'll order in another color. Soft and pleasant to the body. I took on the size more, I could still take on the size, so that it was Freer
Super sweater, fast delivery
So-so jumper. Quality mediocre, material 100% synthetics. In the places of stitching, threads stick out. At 48 the size approached just. Shipping to mosquito. OBL. Took three weeks. Seller recommend.
Sewn very not neat,. Many threads, the elastic band on the bottom of the sweater is not dense, looks like stretched.
The sweater is good, but on growth 165 short sleeves.
If I saw in the store-I would not have bought it for anything! Shoots even when you just pick up. When you try to put on-the hair gets up with a hole. Size S is according to our 50-52! But the sleeves are short. This can be seen even in the photo. On mine, not the highest height of 164, more like 3/4. The color is also different from the declared one. Not beige, but closer to pink and brick. The treatment of seams is terrible. All these threads hang around the body and add sensations. Sad.
Mixed size. The sweater came in size smaller than specified.
thanks exactly waht i wanted.
Colors are not exactly like in the picture, instead of brown rather coral The sweater is oversize, but the sleeves are short. The material is very pleasant, soft, warm, let's see what will happen after washing At 42 size took S. In Moscow came in 4 weeks
Quality is wonderful! I liked it very much.
The quality of the cardigan is excellent, the delivery is fast. Soft, pleasant color. The goods arrived very quickly. Recommend!!!!