SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
я влюбилась в этот свитер, он шикарный
Пуловер оказался намного меньше заявленного размера. Очень жаль, так как по качеству неплохой. Продавец вернул деньги.
Very soft and its very beautiful love it
Sweater is very good quality, I liked very, the only thing, I mistakenly ordered the height of 164-s, so the sleeves are very, short, I will wear like like like I often slit sleeves at the sweater. I think for my height and m it would be short sleeves, if it was possible I would have redone on L, then it would have been OK on the sleeves, well, it would,
The sweater is good, soft, pleasant to the body, but much shorter than the declared length, I would like to be more authentic
It looks simpotichno, but very electrically. If I knew that it would be so much "shoot", I would not order it. Came to Novosibirsk quickly.
The sleeves are short.
Fast shipping. According to the description
Pullover, of course, synthetics, but pleasant and soft.
Excellent.
одно плечо короче другого на 4см, соответственно и рукав один короче другого
на он 108 и рост 167 заказывала L. сел нормально. пришел без бирок. размер только на пакете. чуть коротковаты рукава. качество понравилось. мягкий. думаю, катышки не будут образовываться. единственный минус- изнанка изделия. куча ниток. надо приводить в порядок. а в остальном очень довольна джемпером. буду носить с удовольствием. запаха нет.доставка быстрая
Very cute jersey but with a lot of threads inside hanging and I don't know if to cut them off in case I get scrapped
Thanks for the fast delivery. The sweater is soft, fluffy, corresponds to the size. I'm happy. Thank the store for your attention!!! Successful sales!
The jumper is just wonderful. Soft, warm take will not regret
Quality is good. but i don't use it. thank you
the fabric is good quality. no regret. will place another order.
really good quality and arrived in a week! would definitely recommend!
Vitko soft, warm, not pricked, the sleeves are not short. My height is 166, weight is 70, size is 48. I sat down perfectly. I advise very much this sweater
OMG I'm very impressed with the quality of this sweater. it is so thick and soft, was not expecting that.
Love the sweater. It's not oversized but it's so soft and cozyy
Good sweater, warm, made of thick material
shipped faster than expected, literally my favorite sweater. super soft and comfortable my whole family wanted to know where I got it from fits me perfectly I'm like 5"2 & 97 pounds for reference
Love the sweater. It's not oversized but it's so soft and cozyy
I live in Moscow, I came before I had to. I'm sooo happy. Sweater of very good material) I'm happy✌& Middot;