SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes is incredibly beautiful, I'm happy! Moscow for 9 days! It's just awesome, thanks!
Shoes is great!! I have size 37, then took 38 (came). Delivered in less than 2 weeks!!! It was generally pleasant shock. I am very happy. Photo still do not have time, but soon will do and will share
Shoes cool, well packaged, came in less than 2 weeks. My 36 fit 37, a little loose socks, but not under pressure is not too tight. Comfortable
Good quality, better than some other shoes that I saw. The crystals could be a longer on the band in the back of the shoe so they would really look like the original
Beautiful heels. I will be ordering more. I definitely recommend. Thank you!
Stunning! Soft, specially picked the smallest kabluchek, very comfortable, like in ballet flats! Recommend!
On my 39 size 41, fit perfectly. Quality for its great value, or slightly worse, than sold in stores. Fast delivery, thank you!
جميله وانيقه مرررره وتحلي والجوده untie the store مررره collaborator and cute
تجنن ANL ولمعتها potent رهههيبه خذو مقاسكم exactly
Gorgeous وانيق and lovely bas خذوا bigger than مقاسكم
جميله I wear size ٤٠ but here حسيته Masque Shi simple
مرررره untie almost as the same as original by ٩٠ بالمية ومريحه مررره but متعبه بالتخزين it for what تبغى hot place never عالعموم recommend widebody I received باقل of three weeks
Sandals fit photo. The foot 25,5 cm size 41.
The shoes are very beautiful, on the leg look chic, very comfortable, I wear 37 size, but here I took 38. In my pair there were defects (opened a dispute, the store compensated part of the cost): The logo on one shoe is badly printed, the sections on the straps are not cut. It looks not neat, the inner part of the heels is crooked and dirty with black paint. The shine of the shoes obscures all these shortcomings. For whom such moments are not critical-I recommend.
NAL the desirability family and very nice though we price is a little high but كجودة very excellent
Super quality!!! Would now like Black)
Different shoes, all rhinestones in place. Logo only a foot on the soles. Come with no brands th duster, as in some reviews.
Go 1 size up. i am 39 and have a narrow feet but shoes is tad small for me.
Great store and amazing
Very nice! By what is the quality of the Orginal either differs both of these and not worth paying 20 times more. I was pleasantly surprised, how comfortable they are. Really recommend :)
very nice, thanks,I like it.
Top!!! Very good quality and really nice color I am usually wearing EU 39 and choose 40/9/25cm - which are perfectly fitting. Very fast shipment, only 2 weeks to Austria. Excellent store!
Sweet once the same picture and quality is high and comfortable I recommend it and its sweetness does not miss you girls
Wow they are perfect!!! 10/10 will be ordering the grey ones next!
The heels isn’t balanced but pretty