SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it. It has the logo
Beautiful.
The best dupes! Has logo and looks exactly like original, size fits perfectly
Very good quality, exactly like the discretion, very nice
Very beautiful shoes. Thank you very much.
it's so pretty !!!
Thank you very much. The shoes are very beautiful and high quality. You have a really great store
Not well packed.
I loved them! Excellent quality!
Love it looks so real and so cute too !!
Very beautiful
MRA gives the same picture and its quality is sweet and the store is cooperating
Small size
Good dupe, sturdy, only thing I would add is for the amount you pay it had gems falling off and still had tacky glue on it. I feel if they would of waited until it was completely dry and gems weren’t falling off I would of have given 5 stars as all other issues were only minor and small imperfections that only the wearer would notice!
Amazing dupe, I can tell that these shoes are really well made and pratically identical to the original ones. They came in two canvas bags wrapped in paper. The only problem was that some part of ribbons are a little sticky and I had to remove with tweezers some pieces of paper. Really good value for money, I'll Buy them in different colors.
Made of course so... on a triple
Not very nice
Beautiful sandal it my second order I love it thanks very much much
The stripes are too short and the shoe is small (size up).
Looks nice,slight smell. Comes with dust bag.
Cutest shoes ever so inlove and look so real
amazingly beautiful shoes arrived at perfect time highly recommended store i will shop more
Perfect
Some rhinestones flew immediately after the opening of the package. Very inneatly executed straps. Seller pulled with shipping to last, first time order even canceled, second sent in last hours
Perfect shoe