SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is great. At 46-48 the size ordered the largest size, so that it was free. Looks good.
Sweater of good quality, came quickly
Exactly as in the photo. On my 46 oversize. Not prickly. Cool.
The sweater is good, not the most natural and not warm, but much larger and very wide sleeves, it is because of the sleeves and return
Кофта очень прикольная, заказала одной дочке, теперь и второй закажу, т.к. очень понравилась
Not much is not what I expected
177 85 xxl exactly fit well. 11 days took for delivery.
Very good with a smell of pink
Very cool!!! Looks cool! It would be even more free, but in general, norms. Suitable for 50 size
The sweater is excellent, with an increase of 173 I Wear S or M. Ordered L, looks like a light oversize. I'm generally happy, but it could be worth taking on a larger size
It came very quickly, the quality of norms, in the package lay sachet so the West things were pleasant)
На мой российский 42-44, размер L оказался знатным таким оверсайзом. В целом качество отличное. Запах мерзкий, но после стирки пришёл
материал приятный, не чешется, выглядит круто. на шее была затяжка, торочилась нить, но это ерунда, дело 5-и минут. правда запах странный, будто бы духи с клеем смешали, думаю постирать и норм. с продавцом не общалась
One of the best things I 've found on aliq! Baldeyu! Made qualitatively, the only thing this terrible stink)) but it disappeared after the first wash
As picture, xl ordered 2e times, better. 1e times xxl.
The jacket is just super, just like in the photo! Even holes in the same places, and look the same. Very cool looks!!! In Ukraine, the parcel came in 2 weeks, the speed record for my orders! In the department of mist Express near the house. Very satisfied with the goods and delivery!
Стииииль! Качество норм, достаточно плотный и тёплый, хоть имеются дырки. Пришёл в Питер за 1,5 недели где-то
Oaoovooap, how do I like this jacket!! Quite warm, if still inside to put on a black water tank, it looks generally cool. Still comfortable. Only went long, and so everything is fine
Cool! Not electrified. after washing everything is fine. Recommend!
not the best quality but looks good
9/30 구매 10/15 도착 ! 블랙 L 사고 넘 맘에 들어서 베이지도 샀어요~ 더 오버핏으로 입고 싶어서 XXL 샀는데 역시 무척 예뻐요~
The sweater is steep, the smell is present, I think after washing will leave, the white T-shirt looks cool. I wear XS-s, on me as an oversize, not much big, that is necessary.
Perfect, this black sweater is really too beautiful nothing to complain about