SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Girls, the sweater is very large, although oversize, I even took a smaller size, as already advised here, but you can take two more sizes smaller. And so the quality is good.
quality is wonderful, sizing is accurate! love this sweatshirt
absolutely loved it thank you so much
I love this sweater. It's a very thick material. Same as the picture. I live in the United States and it came in 2 weeks and a half. In the USA, I'm a size L. I bought a size XL and it fits perfectly.
Damn! Sweatshirt cool, quality baldezhnaya But! well, oochen oversize! At its size L took L because in the reviews it is written that it is better to take your size. Well, howl, on me it would be like 2XL for this would put 4 stars. But! Delivery was very fast! So I put 5!
Very good svitshot, pure white, soft! Definitely take more in other colors. Size m straight oversayz
In general, soft, beautiful, but very spoils the look of the elastic band, and all on the neck, sleeves and on the bottom of the product, it does not fall into into into more blue and immediately cheap and spoils the general appearance, in the store would not buy. All the elastic is immediately visible, it is still some thin. I want to try to order in green, maybe it will not have a problem with the rubber band and the size is smaller. Shoulders are not beautifully worn. I ordered a gray hooded with her everything is perfect.
The store is honest, quickly sent, a pretty sweater, but it's synthetics. For this I shoot one star.
Svitshot really liked. For quality no complaints, no sticking threads and other defects. Inside is soft fleece, composition is 80% polyester 20% cotton. My parameters og92 ot72 ob92, height 163, took M. Delivered about a week for 3 to St. Petersburg
so lovely it seems to be oversized
fast soft good quality
Beautiful just too big
The sweatshirt is soft, comfortable, fully matches the photo, I recommend. Size M obemny, suitable for L-XL
Swintshot Super!! Quality at altitude!! Everything is neat! Color White!!! I'm delighted!!! At its European 38, Belgian 40 ordered s. Sits cool, oversize. Thank you store! Delivery is very fast!
The quality is good, factory, but it did not sit on me, I wear 48R, the volume of the chest is 100 cm, the height is 170, the sleeves are are are are
Excellent pullover, footer with a small velor effect, comfortable
Pleasant sweetshot. OG107, from 104, took L perfectly sat down.
The appearance fully matches the photo
Great quality great sizing
Very good quality
Svitshot excellent quality: dense fabric, neatly everything is sewn and made embroidery, the color corresponds (as in the photo), but it is larger. I usually wear M, and a sweatshirt in this size, like a very good oversize. Despite this I recommend to buy!