SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warm, I thought it would be bigger, but the standard size. The smell is not very nice. My parameters: Height 150; shoulders 47; OG 87; OT 63; OB 93. With the store did not communicate
Recommend it. Cute, as in picture.
The sleeveless was very good Took XL and approached. Pleasant and beautiful)
Super. I really liked it. Soft, pleasant to the body. The seams are neat. Ordered XL, at 46 size. I wanted an oversize.
The waistcoat is chic, I really liked it!! On the growth of 168 took the largest size, in general, the size approached, but I would like to smell a little more, but I also like it!! I took it for a school with a jacket to combine, but it seems to me and without everything it looks cool to everyone I advise Sorry for the muddy mirror please
Smells bad and small
Long delivery. Vest nice
I really liked the stomach, I wear it without taking off
The vest is not bad, but I thought it would be different to sit and look. the purchase is happy!
My daughter liked
Top vest I'm in love
Normal waistcoat, but I was hit by a car because minus the star
Very good and good measurement
I'm very happy! The color is the same as in the picture, the quality is fine, nowhere does not stick out the thread, I hope quickly does not roll down, it came quite quickly, in size, in not small and not quite oversize, just as I planned. Advise!
A little bit big, and so everything is fine. On the seams stick out threads, but it's not critical
The bile is just gorgeous, everything fit in size
Nice shower. There is a little unpleasant smell, but not great loss. I advise everyone: 3
Not bad, but it went expensive, 28 days went to Belarus, and I ordered to school :( I had to go to another, put a gift, a little bit of thread
In general, I'm happy. Also sent a gift
A good vest, my daughter liked. Bought for school.
Krutetskaya yoletochka, I wanted a little oversize, so I took the size XL for height 166,5 and parameters OG 87, OT 61, OB 92. The fabric is thin, of course, but for its price of norms, AI laik it. Also the store put a charming comb. P.S. Sori for a clogged mirror