SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The description was not accurate. In the photo, a full bag with a strap, where its length is adjustable. In fact, I came without a strap. I decided to return the bag to the store, but they did not give it to the seller for free. Return paid and from Moscow is more than 1000 rubles. They offered to drive the pen, they threw the blame on the logistics manager.
Классная сумка, цвет огонь. Берите не пожалеете
Very beautiful bag, neatly made, no smell, looks good, I recommend
Got in excellent condition, without creases. Fully corresponds to the description.
Cool handbag, picked up under the color of the shoe, came one in one, beautiful milky color. Keep in mind that it is small, inside there are no pockets or lining
The bag is cool, all as in the description and in the reviews. Small, but the main fit. packed very well. thanks to the store.
Cool bag, but you need to immediately come up with what to wear, I thought universal, but I can not pick up clothes in color
The bag is super!!!!! Looks expensive!!!!!! I really like it!!!! Thank you to the store, I will order more!!!!!
Just an incredible bag, delight! Recommend! Thank you!
Chic) everything is perfect
She's very cool! Thanks store
Beautiful, came in a duster, a pollen. But there was an unpleasant smell, now lies on the balcony. The fabric is soft, very nice to hold in your hand. Took on sale with coupons for 700₽. For such money, I believe, a gift. It is very convenient that you can make the belt longer.
Excellent quality. Nice bag.
Thats love!!!! Very nice bag!!! Thanks store
I liked it very much! Quality is super, looks cool. Satisfied
Сумка шла долго, до РБ 13 недель. По цвету и описанию совпадает. У неё двойной ремешок, можно носить как с длинным так и с коротким. Присутствовал запах. Из минусов, в той части где крепится ремешок на пуговку, ремешок уде пришёл треснувший. Как будет в носке дополню позже
Отличная сумка, как и заявлено, аккуратная, качественная, не прям большая, пришла быстро
The bag is cool, but it came with creases
Looks stylish, no defects comfortable strap (you can shorten) is satisfied!
Super, everything corresponds to the declared quality and picture, I advise
Cool bag, milky color, on the road did not crumple, there is a little smell
Сумка отличная. Маленькая, но все нужное поместилось. Очень хорошо упакована, пыльник.
Beautiful, but small. Smells bad.
Мягкая и хорошо упакованная сумка. Оказалось меньше, чем я ожидала, но все равно очень классная! Рекомендую
Came quickly, well packed, without dents. Looks good, as in the photo