SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Order refund. The truth is for some reason they kept $2. It looks cheap!
I was waiting for this handbag! I was not disappointed. Securely packed, reached without creases. In the kit there is a long strap.
Дошла посылка очень быстро. Сумка идеальная. Ремешок не сильно длинный и не сильно короткий. Наверное закажу ещё и в других расцветках
крксивая сумочка, я довольна
The case when you need to watch the description: a baby bag! In the description and indicated 21 cm! And I just looked at the photo. On the photo of the store apparently a small handle of a small Chinese)) the bag is very cute, the quality is good. Not soft and not wooden, the shape holds, with the help of a small strap increases the length of the handle. Color-melted milk. If you "in the body" it will look more like a purse than a bag. In Saratov came in 19 days. Does not smell. No damage. I recommend fragile girls.
I came very quickly. Quality is satisfied. There is a removable belt segment that makes the handle of the bag longer. Recommend.
Ordered 15.11 came 29.11, bag of normal quality, well worked seams
The bag is very cool. Performed perfectly. The seams are even, untreated edges are exactly cut, the fittings are good. The color of the bag is what you need. There is an additional strap, but I will not use it. The order came in 2,5 weeks. There was an air bag inside. Well packed, nothing is broken. Fully justifies its value. If you need a small handbag-take it, you will not regret it
The bag is small, made of leatherette. I arrived quickly, did not crumble on the way. There is a belt for lengthening the handle. Inside there is no lining, one general compartment. The edges of the strap are not processed, most likely quickly worn out
I ordered black and olive, exactly as in the photo. Seams are all even, nothing sticks out, quality fasteners. Take-you will not regret)
Packed perfectly. A little less than I thought and inside without pockets. Quality is excellent.
She's incredible! In life, less than in the photo. But all that is necessary (cream, lipstick, phone) is wet. Quality fire, looks the same. Recommend
A good bag, looks decent, very interesting belt. But very small. Issued a refund.
Bag-malyavochka Super, stylish, looks expensive, sound. Ordered on November 11 for 991r with points, came on November 28 at the point of issue. Inside there is no lining. I ordered for summer. I really liked
Пришла за 2 недели , хорошо упакована, отличного качества
За такие деньги сумка отличная. Швы ровные, нитки не торчат. Есть запах, но я думаю что он выветрится
Быстрая доставка, очень компактная сумочка на лето, интересная система с двумя ремнями, удлиняете на свой вкус. Одно но- нет внутри никакого подклада. Пришла аккуратно упакованная, не мятая, с воздушным мешком внутри
Bag of norms! But I still did not wear it. More to me it seems for the summer. Smells like chemistry. Came not crumpled
The bag is super, excellent quality, fast delivery, everything is fine.
Fast delivery is 2 weeks. Handbag liked, color as in the picture. Corresponds to the description.
Delivery to Belarus is fast, the bag is very beautiful and well made. Thank you very much
Cool Bag-transformer! Looks very stylish, qualitatively sewn
The bag is cool, miniature. Soft, the lock is OK. There are no additional departments inside. there is an extra strap to make the handle longer. Packed very well. Came 16 days before Novosibirsk. Lightning) Thank you, I'm very pleased!
The bag for its day is just super! The quality is excellent! Goes with an additional belt, due to which you can make a long handle and wear like a cross-body! Packed well, inside the air bag, so as not to deform. Came quickly, 2 weeks earlier than the declared deadline. I'm very happy!
Отличная сумка за свои деньги! Рекомендую