SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This stunning. Friends also bought high praise by ence as heater heater
Popura けっ and the vase-tan was once about the
The さんし ゅうかんでとどきました. Hey ぽろぽろ and the おちる but try for the damn cute. Vase-tan color pats the is the AI-so not the まえ is staked. たか みえ pinkish purple so it was good.
very fast shipping, jacket is good
The jacket is as it appears in the very elegant photo, I asked for size m because they didn't have the s and it suits me
めっちゃ nice! What ever the most per おもっ with's! きじ sturdiness and firm with the oh. The lid is no ease eh does not Kiru The Texas Chainsaw Massacre むでちょうどいい. ぃほりっくのまんま with! This is ぜったい かう should, はっそう also to 5th Chii とどい to don't. There is no glue no razor Yu, if まよう or Texas Chainsaw Massacre
Very cute. まんぞく.
The きじ あつく うら swirls solid than the cute!
good
Jacket bomb, looks very nice. Gentle, neat, fit absolutely under any bottom. Delivered 2 weeks before Yuzhno-Sakhalin
たか みえ and cute!!!
Chii ゅう-mon-the smell with Rui とどい. the ゃしんどおりでかわいいまんぞく
Of とどく はやい. めっちゃ bushy ぬける. the does not some texture. cute yo.
The jacket is cute, it came in 8 days to Moscow. The only thing that did not like-there are no slots for buttons
4/1 Chii ゅうもんしはらい, とどき in 4/8.
Some ぺらぺら and female the なかなか tore not cute
Shimmer おちる but cute
Think more Mani shiny Street four key ㅎ ㅎ:;
Every other いり!'m firmly
With two しゅう kettle とどい. leave no clip. cute!!
Cute glitter covers films though-go to
Was good.
Bowknot cute and was soon and どき
きじ with the oh. はっそう also はやい. ET female kettle つよい. And waste ぽろぽろ おちる. Vase-tan is Fu Fu ぇいく. Elbow pad protector. popura けっ and ふたつ is Fu Fu ぇいくじゃない. Chan はいり. If I'm wandered かう べし.
Length: 158 cm L size to attack ゅうしました きじ also'm Winnie the shape of the firm was also good with a clean とどく was also わり and はやかっ