SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is average, the top button is strongly stretched, the fabric around it became like a gauze. Buttons are sewn at different distances.
The goods came on time, the size approached. True, the color is not so blue. Thank you!
really nice, i bought XXXL and a decent amount oversized. you should buy!!!!
Cute and soft!
The sweater is chic!!!
Very pretty color soft
Thank you this color is also very nice gorgeous good quality soft store Thank you too much thesis came I received three colors for 1 month I will order again, I will also buy other colors because I liked it very much, I am happy, I recommend everyone
Very nice cardigan, nice color, and sits exactly on the figure
Top quality as in the picture however small size
Nice cardigan. The composition of the fabric is nowhere indicated, but it feels really Cotton. At 52 Russian RR just right
The order came quickly, just over 2 weeks. color as in the photo. on 46R. I ordered XXL, on the shoulders and the length of the sleeve is good. in length to the middle of the thigh, it would be possible and a little longer. But the bottom of the elastic band is quite free, wide. If it were longer, it would not be so hanging on the hips, ob94. well, I have to wear it.
Disappointed. The package was well packaged but the boxes do not seem new. They are all damaged on the lid and they have been packed damaged. Damage
Have them wear under the coat in spring, autumn and winter. It feels good to the touch. Thank you very much.
The color is not bright, not the same as in the photo. The size is small on the Russian 44-46, but if unbuttoned to wear then OK
Это просто восхитительная кофта! Не найдётся таких слов, которые смогут описать мой восторг от данной кофточки. Ткань нереально мягкая. Немного напоминает кашемир. Очень нежная тянущаяся ткань. Она как пух! Хочется постоянно трогать её. К телу оочень приятная. Берите однозначно, даже не раздумывайте. Собираюсь ещё заказывать другие цвета. Буду чередовать и носить. Продавца рекомендую
Very good store, will continue to support you!
The sweater is beautiful, delivery within 13 days, I heartily recommend it
The cardigan is really nice. Soft material, pink color looks great.
In general, the blouse is good. Corresponds to the dimensional grid. Pleasant M-thermal. But, the color is darker than in the photo and it's very crumpled. For this 4 stars.
Nice one. Thanks!
Very good store Thank you!
Simple but very nice feeling wearing it ，love
The color is quite different and the size is too big