SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am 168cm tall, bust size 90 and waist 70. This size fits me perfectly. Also looks just like the photo
Great product, prishol fast store happy. Appreciate 5 + everything is OK.
not accurate at all
It's worth it to buy things that love.
Very upset. Ordered ruby-red color, but sent brick. In my photo it looks brighter. Really much darker. Apparently somewhere it fell, decided to get rid of it. The tag inside the shed, as if it were washed. Very unpleasant. The only one fit in size. OG 98, from 77-xl a little freely. Fabric soft synthetics.
Great quality
Product quality good photo intact satisfy
I liked the cardigan. At 50 the size of the villages is good, but shorter than in the store's photo. On a smaller-the size will be excellent.
Size matches store's measurements
Delivery of the Week 3 to Mo, I order a second time such a jacket in a different color, I liked it very much, pleasant to the body and sits perfectly
This is a very cute cardigan, just like the picture and very good material. It may look small but the material is very stretchy and comfy. Much recommend:)
Nice cardigan. Soft, without defects, the buttons are well kept, without slits as they write here. I think just not your size. Very satisfied with the purchase.
Very cool jacket! You dress it and do not want to shoot! I advise everyone!
Warm and comfortable blouse. Fit perfectly. Nice to wear, cozy) fast enough delivery. I'm delighted.
Cardigan gorgeous! Soft, very pleasant to the body. The color is white. Description corresponds
Small size and makes pills from the first time worn
A good jacket and not expensive. Size fits. Knitwear is pleasant. Washed 2 times, until rolled up.
Nice soft! Working day for nylon material. Dryer naturally while being careful with washing hand washing tank that seemed to be. 174 upper body compared to leg long letter day XL size reference belly the breathtaking and stable image.
Cardigan Super!!! My daughter is delighted!
, Frankly nothing to say is much too jolieee :') stupid matter
Fast delivery and good quality. Highly recommend this store. My bust is 84 and my waist 67, size fits good
きじ tightly glutinous glutinous and so the world うい swirls ょうにいいきじだった. With no ざい also cute しいろ ちがい's attack on ゅうもけんとうちゅう
やせてるひとならかわいいかな152せんち50きろこっかくすとれーとがきるとこんなかんじ
,The quality of the clothes is good. However, it’s abit too tight for me. If you have big boobs, I wouldn’t recommend this. This is more suitable for slim people.
Looks like the picture. Soft and pleasant to wear . I’m happy with my purchase. Thank you , store!!