SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Coton vest, fits well. The red color tends more to brick red, but nice. Unfortunately I had to pay 9 euros additional customs fees when it arrived.
It’s not that good, but can used for spring
Very soft and cozy. Thought it may be a bit thicker of a material but it is still very nice. Recommend this
Color looks rather like terracotta. So pay attention to the color that is duller than in the photo.
The product corresponds to the description. Not as bright as in the photo. But not critical. Quality is good
Very beautiful!
Good quality and landing! Dense knitting, keeps the shape well!
the store sent the package really fast and it arrived at my house in perfect condition. the quality is pretty good I love the material is very soft and has a good thickness,you can see that it is worth it.
I love the vibes it gives, kinda like ulzzang style with a cottagecore! I didn't know if it will fit me since it's just one size but it's perfect little sweater
Качество просто супер, рост 172, вес 65 кг - размер сел идеально, длина рукава отличная.
This is love❤& Middot;❤& Middot;❤Cardigan as in the picture, the knitting is pleasant, everything is done neatly. The store continued the rubber band as a gift (the little thing is nice). The shade of the cardigan, like coffee with milk, is very pleasant.
Very pretty. I like it very much. Thank you.
This cardigan is made of acrylic. It's enough soft, but thst's not wool touch feel. If there is real wool, It is gonna be under 5percent.
Jacket thin jersey, xlna 48 size. Inside sewn inneatly, I would like to Jersey thicker, I think the price is overstated by half
pretty soft and itis very comfortable to wearing it , really nice cardigan
Extremely happy and satisfied with the sweater! Nice feel to the skin. Soft and light.
Very Accurate and soft. I love them. As seen in picture. I recommend store
Fast shipping (received in 10 days), very good product, great quality
Perfect!
perfect! The goods exactly like the picture shows
the store sent the package really fast and it arrived at my house in perfect condition. the quality is pretty good I love the material is very soft and has a good thickness,you can see that it is worth it. Very beautiful and well sewn buttons, although I recommend reinforcing.
Delivered by one parcel. I really liked it, good cardigan, super.
I just received the cardigan and it looks good!! It is better than any oher replicas of the real thing. The only complaint I have is that the buttons are sewn pretty loosely, but other than that, it is great quality. GO GET IT. :))
It came a lot faster than I thought it would and it's surprisingly very soft. My favorite part is the sleeves; Excellent quality, identical to description.
pretty soft it is worth to pay more genius cardigan