SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
качество супер, кашемир присутствует.Спасибо!!!
очень красиво, качественный трикотаж
Very nice. Matches the picture
Доставка получилась 3 недели. Свитерок хорошего качества. Все этикетки есть . Брендированная упаковка магазина. Цвет красивый, фото соответствует. В составе есть шерсть. Не толстый, но и не совсем тонкий-тонкий. Размер XL подходит на L ( т к немного маломерит), тогда будет выглядеть , как на фото. По качеству придраться не к чему. Смотнится достойно и не дешево. В целом довольна этой покупкой.
Soft sweater. On the chest 96 waist 80 size fits.
With rabbit fur (3%). The body is pleasant.
Excellent for your money, warm, sewing neat. The 170 sleeves will definitely be good. I wear the size m.
Great quality for price. Will buy from this store again.
A wonderful blouse, very nice material, made neatly. Recommend
I really liked the sweater. Soft, pleasant to the body, approached at 48 size. It looks elegant, warm.
I'm delighted! The quality is just excellent, directly premium class! On my parameters 86-72-95 perfectly fit the size XL. Golf is quite dense, slightly pricked, but I think that the air conditioning will solve this question. Want now different color!
Turtleneck is very pleasant. Does not prick from the word at all. Shipping fast.
I want to dress and not shoot) height 165, 46 size-L came up perfectly. Moderately free. Quality at altitude, in the fabric there is wool.
Super! Size S on the parameters 87-62 height 157 cm sat perfectly, as wanted.
Качество хорошее
Just as described and warm.
Size XL approached the Russian size 44-46, height 167 cm. Sleeves could be more authentic
Great jacket! Thin, soft, but warm! Clearly there is a natural thread! Not electrified. This is the second thing from this store. I did not regret what I ordered for a second! The price for this quality is normal (especially with coupons :))
Very beautiful sweaters, ordered white and black s, the size matches, excellent quality, type of thin angorka, thank you to the store for a wonderful product.
Свитер очень понравился, красивый трендовый цвет, хорошо лежит горловина. В составе явно присутствует шерсть. Вещь очень универсальная, подойдет под многие вещи. На параметры 98 грудь талия 80 подошел очень хорошо. Я в восторге от качества.
I like it very much, very soft material and quick delivery.
Классный тонкий свитерок.Очень приятный к телу.Вискоза.Немного пушиться.L размер подошел на мой M.164 см.Вес 58 кг.
Good sweater, after washing does not Pilling. a little prickly
Thank you
As always, everything is quality. OG 84, shoulders 37, height 162. The size is perfect, not tight.