SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size fits. Quality norms.
The cardigan is made qualitatively. Very nice color, pearl buttons. I'm happy with the purchase. As further as the material in the sock will lead, I will write later
Very good jacket, the quality is excellent.
Very beautiful and quality at altitude, all fit, I recommend
ok
Nice jacket. On the Russian 46 took L, the size is satisfied. To the touch, the fabric is good, just cotton.
Ткань хорошая. на грудь 98 размер ХХЛ подошел хорошо/ на рост 176 хотелось бы см на 3 подлиннее,но все равно довольна и буду носить!
Quality is super!
Отлично, как всегда у Amii. Жаль, что нет пуговки на запас, если потеряется, трудно будет подобрать. Пуговицы красивые перламутровые, красиво переливаются. На Ог 93см и от 74см взяла размер XL. Очень хорошо и в меру свободно. Рекомендую.
Gorgeous excellent fabric fully recommend
Очень понравился кардиган. Спасибо.
The blouse was slightly small in the shoulders. My size is og 88; from 75; about 90. It is necessary to take on a larger size. I gave it to my daughter. The texture of the fabric is pleasant, really cotton, but it looks not like in the photo. On delivery, the button broke.
Товаром довольна. Тонкая приятная к телу.
Size L for height 165 cm and 46 size came up perfectly. Quality is cool. The color is pleasant, the same as presented on the site.
The quality is excellent, cotton 100 percent. The dimensional grid is accurate.
The most beautiful blouse! She sat perfectly, quality at altitude! Not only recommend the store, but also I will order! They brought it quite quickly, and if it were not for this unbearable sdek, they would have received it a week ago. If there is an opportunity not to use the services of the CDEC, do not do it-the worst company, it probably does not happen!
Уже вторая такая кофта, только в другом цвете, цвет лучше в жизни, чем на фото, более нежный, качество отличное и очень удобная, хорошо сидит, подходит на большой рост.
Excellent quality, tight cotton jersey. On the Russian 48-50 size ordered XL. What you need is not tight and not very loose.
Excellent quality, nice to the body knitwear, quality fittings and sewing. On height 158 the length of the sleeve with a small margin, the length of the product to the thigh. At 86-78-102 size L sits freely
At 97-75 well
Totally satisfied with quality and fit
A wonderful cardigan, the exact size of the store's table. Impeccable quality of goods. Recommend!
Excellent blouse, the quality is good, in my Russian size 50 perfectly fit sizexxl. The store quickly sent, came a parcel in two weeks. Recommend
Nice cardigan. Good quality. Money we’ll spend. Shipping time was fair. Thank you
Очень понравился кардиган. Цвет чёрный насыщенный.