SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BEAUTIFUL. Love the material it’s sooo soft and luxurious.
wow good Fabric very satisfied fast transaction thanks to the store for this good product
생각보다 조금 긴듯한데 좋아요
생각보다 원단도 좋고 정품과 거의 비슷해요! 평소 66-77 제일 큰사이즈 사시면 될것같아요!
Ordered three so pleased with the quality and price I will be keeping all three.
Great! 163cm ふつう いけい with The ERU does not just good!
Size, material, design all the
Very soft. High quality.
I like the fabric very good quality,.i recommend the store,but the shipping it tooks a month,but it’s worth it for the waiting we need a patience.
The product is in very good condition and I am satisfied with the price.
One week only arrived in high satisfaction as one will buy
Absolutely amazing. So incredibly soft and warm.
Quality is superior!! Thank you! Recommend this store plus came faster than I expected.
Very good goods. The sewing is also very agreeable to the touch. Goods of the make very steady without a bad smell.
Good quality and fast delivery I love it
Beautiful model. Very minimalistic, but at the same time with a highlight. Heart adds originality. The dimensional grid is accurate. On the chest-99, the waist-84 well sat the size of 2XL. The fabric is warm, pleasant, but I do not like such a fabric; (here a large percentage of polyester, I think it will quickly roll up. For whom the composition of the fabric is not important, I recommend
Advertising photo intact okey. Packing. Custom X product. Etc.. 90% same. price contrast's non-caked ~~~ pictures advertising intact laura. Safe early sound ㅎ ㅎ
Some is ちいさい
Finish lightly for kids easy
This is the best cardigan ever. High quality and it's just perfect addition to my winter wardrobe.
Finish neat and fine. Round cardigan size compared with lightly-four key