SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I never received my package
My Favorite so comfortable {My second pair] Honest Seller.
size don't fit
Slippers very top quality, I measure 41-42 and it fits exactly. Recommend!
Slippers went for more than a month. Fit in size, very soft and comfortable
Slippers Super! Length of my foot 23,5 cm wear shoes size 37. Ordered Slippers size 38/39 perfectly fit! If you order less, then there will be small. The order came quickly enough for 2 weeks to Bashkortostan.
Lovely, cozy slippers. Soft, there are no complaints about quality. On the foot of 24.5 cm with a good margin, probably it was possible and smaller, but as for me, slippers and should not be butt.
Slippers are good, soft. At its 39R ordered 40- 41, approached well, less would be small
Cool fluffy slippers for the house. Paid for the order 08.01 and took in the post office 16.01. It turns out that delivery to Nizhny Novgorod took 9 days. My size is 37,5-38. Took 40-41 according to the dimensional grid. Everything came up. Recommend!
Good, soft slippers, very comfortable, at its 37 size took two sizes larger. The quality is made decently, let's see how they will behave in the process of socks
Super happy, the green color is more pastel than the pictures of the store, I listen to the comments I took a size 40/41 while I make a 39 and it's correct.
Really pretty, nice comfortable slippers like the promotion images! Delivery in 1 week!!
Conform to the description, size perfectly. Fast delivery. Very pretty
Very beautiful and soft sneakers) at its 36 size took 38-39. Comfortable and warm)) with the size guessed!)
Slippers are awesome, Very comfy, soft, don't slip, fit very well. True to the size. Ordered a second pair.
Smaller than written. So a bit not comfortable, but still very cute
Super soft and very nice. The slippers are quite tight, but I think they will loosen up with more wearing. I got them for someone as a Christmas present, and I think I might end up buying myself a pair.
The quality is excellent! It is necessary to take one size more!
Satisfied with the goods. Soft, fluffy. The only thing when came was a small smell, and not a lot of linted. Quality fire!
Slippers are very soft, fluffy evenly, did not crumple during transportation. Photo immediately after receipt, ordered for the length of the foot 24,5. There would be a slightly longer leg, there would be a small one who loves with a margin, I think that you can size more. I'm happy with the purchase with the store did not communicate
Slippers are soft, comfortable. Fit on foot 24,5 - 25 cm. Quality
Slippers fire! Took for 540r, on the leg 39 size 39-40 straight back to back! The quality is excellent, there is no smell! Looking very cool! I'll order another mother! Ordered 11.11 yesterday (07.12) were already in the mail!
Liked, did not color the foot. at 24,5 you can even take more
Slippers are cool, at 39 took 40-41 size, everything came up, rubber outsole, warm as in the picture. It's been less than a month.
These are actually amazing. Very comfortable, great non-slip fit. Warm, but feet don't sweat because there is ventilation. Looking very cute. Super happy with these. Thanks!