SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Cute, but the fabric is thinner than I thought, looking at the photo (it's not a problem)
Ordered 12.11 arrived parcel 19.12. The track was tracked, did not communicate with the store. Shopper for his price is very cool! not thin as paper, well sewn, very roomy. I bought it to wear children's trivia. Color fire! In life, it is more brown than reddish as in the photo. Put the flavor, but the smell of such a rose is a meal, for an amateur of course, but nice! There is an inner pocket with a good lock. The only thing, he thought will be a little more, but also so norms. In general, everyone is happy, I safely advise!
The bag is very cute, color matches and for the price is very good.
Shopper seemed small, and thin, thought that he would be thicker, but in principle, if you go somewhere with him. And the goods were brought in 9 days, very quickly
Сумка очень мягкая, удобная, как ожидала по размеру. Нравится цвет. Продавец отправил очень быстро, дошло в срок. Рекомендую
It's beautiful and shipping was very fast, arrived in less than a week
Very good bag. Good quality.
Bag-size non-standard, long handles, soft, I advise a bag and a store. From China to Vladivostok just over a month of 33 days. Price 292,06 ₽
Простите я не знаю что писать.. короче моднявы шоппер!! (он если что не застегивается)там просто внутри карман на молнии))
Everything is fine, the quality is good)
Not bad and fast delivery
The goods came late. Already made a refund. The shopper himself is of good quality. Thank you.
Beautiful, I loved it. It's not lined inside, but it's pretty. Plus it came fast.
♡Oaooaooaoa my god this is great!! Shopper fully corresponds to the description, very high quality. The pens are long. Take it, you will not regret it!!♡
Didn't recieve it even tho it said delivered but its fine, my neighbour prolly took it aha.. thank you for trying tho anyway :)
очень крутой, но значительно светлее, чем на картинке, ткань приятная, пришёл относительно быстро и вообще всё классно
Прийшло швидко, все як на фото
Everything is the same as the picture. The fabric is a little thin to be corduroy but it doesn't look like it's gonna break or anything. A
Perfect Bag, the folder goes in perfectly and there's plenty of room for something else.
Bag Super! The color will match. Soft, not thick fabric. I will go with her to fitness and to the store)
Nice handbag! Pleasant to the touch and the store put the sachet and it smells very tasty!! Buy another color
The parcel never came. The money was returned without problems, so 5 stars.
Il sent bon
Shopper is excellent but took a long time. Pleasant to the touch and soft. Inside there is a pocket on the lock
A wonderful shopper with an inner pocket, good quality and favorable price, let's see how it will be in the sock