SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel was 2 months old, corresponds to the description. Pink is very nice. I'm happy with the purchase.
Шопер хороший, ткань приятная. Да и цвет мне понравился. Правда я думала, что он будет чуть больше, но это не страшно. Пришёл быстро, товар отслеживался. Вообще продавца и сам товар рекомендую!
Bag class. The order came quickly, of good quality. Comfortable
Shocker came in three weeks. Thank you
Very good description stuff done and the color is very beautiful, I am quite satisfied with the product.
Mom liked it
Nice bag Great quality
Do not apply to the back background, thank you very much for the delivery, it is excellent!!
I thought it was bigger, this super, bring a bag with very rich smell
хороший шопер, насиченого чорного кольору. взяла щоб таскати до репетиторів, розмір ідеальний. всередині наявна кишенька на замочку
Шопперы пришли оба за 23 дня до Екатеринбурга. Нитки нигде не торчали, никаких пятен нет. В посылке также лежал саше с довольно-таки приятным запахом. Внутри есть отдельный кармашек на молнии, очень удобный. Одно лишь напрягло, что бежевый шоппер отличается тканью от чёрного.... Бежевый более плотный и мягкий, ткань более рельефная, также маленькие тканьки посередине разные: на бежевой что-то похожее на плотный шёлк, а на чёрной бязь. Но лично я им значения особого не придала, т.к. оторвала. Так шопперы очень даже хорошие, удобные!
All right, he arrived in a week at concepción
Cool shopper, worth your money. Executed qualitatively, all as in the picture
Cool shopper for narrowing kopecks. I will take in a different color
Of the minuses: he went very long. He drove to me for 3 months. of the pluses: he is very roomy, he has a separate pocket with a lock. He also came without a bad smell, but on the contrary smells very tasty. In a gift I was put a flavor, thanks to it it smells delicious. Its price it matches. I hope I did.
The bag arrived in 12 days. To the touch is very pleasant. It turned out to be quite thin and not particularly large. There is a pocket inside. With pleasure I will wear it! Thanks :)
My new fave tote bag!!The quality is amazing and the built in pocket is pretty spacious
Cute, very roomy!!
Excellent shopper for its price, quite roomy, the handles are long, inside there is a convenient pocket with a zipper. In places, threads stick out, but in general, everything is well stitched. It is thinner than I expected, even a little shines through (can be seen on the last photo), it does not look very durable. Delivered quickly, two weeks to Moscow.
Excellent shopper, the fabric is pleasant, although thinner than expected. Pleasant surprise from the store aromatic bag
Excellent, chic, roomy, comfortable!!!! Best one
Thin Corduroy. for textbooks not for a long time I ordered another daughter, it is dense, this one is not for easy and not sharp edges. inside is a zip pocket
I love this shopper <3 The color is great Thanks to the Seller
In general, a good, stylish bag, inside there is a pocket with a zipper. But after one day, the socks broke out.
доставка месяц пришло вместе с другими посылками,сумочка тоненькая