SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Good handbags, color matches. I thought it would be more dense than the material. For its price-Super
The bag came during. I expected a bag with a lining, but it without a lining. Inside there is an inner pocket. Sewing quality. In general, I liked it.
Super cute bag, I ordered it on September 22 and it arrived on October 02.
It arrived in 2 weeks in the Postamat, the shopper is very thin, but pleasant to the touch, inside also there is a pocket with a zipper, and the store put put put now the whole bag smells great!
Description matched. Quality top.
Class Class class is very like, it smells nice, looks very good and fast delivery, I'm happy!
very nice bag comes with air freshener. very happy. tinner than expected by comes with one zip pocket and a button to close
I order not the first time :) everything is fine! Thank you very much.
The shopper is very high quality, did not stick out the thread, 10 out of 10 the truth the order was a little delayed but nothing terrible, thought to wear for study but unfortunately, unfortunately
Not bad, small pocket inside but I thought it bigger
Good product, identical to the description. Came well packed. Color as in photo
Not a bad bag, the lumen is thin
They said it smells good.
Amazing bag! Came in pretty quick. Nice fabric, has a little pocket with a zipper. I’m gonna use this for college where I have to bring my laptop with me, so here are some pictures with my laptop for size references. The laptop fits in all the way which is great. Came with a little gift which smells so good! I definitely recommend this bag. Its very spacious and looks cute.
I highly recommend the quality is just impeccable, I had taken it in gray, I will take all the colors.❤
Excellent shopper, quality worthy, all as in the description, with the store did not communicate
very accurate to the photo, if you're looking for a tote bag that's much more thicker or can handle a lot of weight (like textbooks and a laptop) then I don't think this is for you, this is more for carrying lighter things. (I actually don't know how much weight it can withstand and I don't even wanna know bc I used my mom's money for it lol)
One of my favorite shopping on Ali! Very like the color and quality of the goods! The bag is roomy and there is a small pocket inside. Arrived quickly and very pleased me :) thanks to the store!
Хорошая сумка, но много вещей она не выдержит
Came as described and arrived earlier than anticipated.
Very quick shipping and the bag is so cute! Highly recommend. The store even added a scented rose pouch so the order smells amazing!! Just a little bit thinner material than I expected
Such a cute tote bag! I love the color! It’s so roomy and I decorated it with some pins! Definitely getting one in another color!
I liked the shopper cool
Shopper is simply incredible: soft, corduroy and roomy. Inside there is a pocket with a zipper, which is very useful. (I'm sorry for the joyful pictures, I really want coins)
сумка клас! дякую